NEURAGym Manager - NEURAGym (human)

Neura Robotics; Deutschland; On-site; EUR 90,000 - 130,000; Full time

Job summary

Neura Robotics is seeking an experienced leader to run on-site customer operations for NEURAGym facilities in Germany. You will lead an multidisciplinary team, coordinate cloud, robotics and IT support, and own the end-to-end customer journey from feasibility to roll-out at customer sites.

You will define KPIs, manage budgets and assets, and push process improvements to increase efficiency, cost savings and customer value while ensuring a seamless teaching-robot experience.

Qualifications

• 5+ years leading customer-facing tech operations or large-scale rollouts.
• Proven leadership of multidisciplinary teams with external-customer success.
• Ability turning first-of-a-kind initiatives into clear processes and playbooks.
• Comfort switching between robotics/AI pipelines and business topics.
• Data-driven KPI definition balancing efficiency, cost and value.

Responsibilities

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities.
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network to deliver a seamless customer experience.
• Own the full customer operations journey from feasibility through day-to-day execution to a validated skill on the robot.
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes to lift efficiency and value.
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model.
• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots.

Skills

Leadership

Project management

Data-driven

KPI definition

Robotics knowledge

Cloud infra

Budget management

Vendor management

Bilingual EN/DE

Education

Engineering degree

Tools

Cloud infrastructure

Job description

Your mission & challenges

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

• Degree in Engineering, Applied Sciences, Operations Management or a related field
• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

• Exposure to cloud-based ML infrastructure or IT support workflows
• Excellent written and verbal communication; fluent in English and German
• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment