Network Operations Manager - Germany

Chery Commercial Vehicle International; Frankfurt; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Company car or mobility allowance

Flexible working arrangements

International and collaborative work环境

Career development opportunities

Job summary

Chery Commercial Vehicle is seeking a Network Operations Manager to develop and support its dealer and service partner network in Germany. You will oversee onboarding from contracting to readiness, and ensure standards and systems are consistently applied across the network.

The role is highly operational and field-oriented, requiring close collaboration with partners nationwide and with Sales, Aftersales, IT and Marketing functions.

Qualifications

• Bachelor's degree or above in Automotive Engineering, Automotive Management, or a related field.
• 5+ years in dealer network development, area management or aftersales at a manufacturer, importer or dealer group.
• Fluent German and English; willingness to travel within Germany.

Responsibilities

• Acquire dealers and service partners in Germany; qualify sites and prepare them for signature.
• Run onboarding end to end: contract and standards, site planning, systems, warranties, and training.
• Set up and maintain partners in the dealer management system and train them on the systems.
• Deliver product and process training to sales and aftersales staff at partner sites.
• Carry out retailer audits against standards; implement corrective actions.
• Act as day-to-day contact for partners and coordinate site openings.

Skills

German fluency

English proficiency

Cross-functional communication

Travel willingness

Education

Bachelor's degree or above in Automotive Engineering/Management

Job description

Chery Commercial Vehicle is part of Chery Holding Group, a Fortune Global 500 company with over 28 years of experience in the automotive industry. The business focuses on developing intelligent and sustainable commercial vehicle solutions, including electric vans under the DELIVAN brand. With strong R&D capabilities and a global strategy, Chery is rapidly expanding in Europe, building its sales network and key account structure to support long-term growth.

Job Overview

The Network Operations Manager is responsible for developing, onboarding and supporting Chery Commercial Vehicle's dealer and service partner network in Germany.

The role manages the partner journey from initial identification and qualification through contracting, site preparation, system setup, training and operational readiness. After launch, the Network Operations Manager acts as a key point of contact for partners and ensures that network standards, processes and systems are consistently implemented.

This is a highly operational and field-oriented role, requiring close cooperation with dealer and service partners across Germany.

The position reports to the Sales Director and works closely with Sales, Aftersales, Network Development, Marketing, IT and other relevant functions in Germany and at headquarters.

Key Responsibilities

• Acquire dealers and service partners in Germany; qualify sites and prepare them for signature
• Run onboarding end to end: contract and standards, site and corporate identity planning, systems, parts account, warranty processing and training, through to operational readiness
• Set up and maintain partners in the dealer management system and train them on the systems they use
• Deliver product and process training to sales and aftersales staff at the partner sites
• Carry out retailer audits against the agreed standards; agree corrective measures and follow them up
• First point of contact for partners in day-to-day operations
• Coordinate parallel site openings and keep them on schedule
• Keep network documentation and partner records current

Qualifications

• Bachelor's degree or above in Automotive Engineering, Automotive Management, or a related field.
• 5+ years of experience in dealer network development, area management or aftersales at a manufacturer, importer or dealer group.
• Operational and hands-on; spends more time at partner sites than at a desk.
• Service or aftersales background an advantage, not a requirement.
• Confident with dealer management systems.
• Explains processes clearly to people at every level of a dealership.
• German fluent, English at full working proficiency.
• Driving licence class B and a high willingness to travel within Germany.
• Strong cross-functional and cross-cultural communication skills.
• Fluent German and English; Chinese language capability is an advantage.
• Competitive compensation package with performance-based incentives
• Company car or mobility allowance
• Flexible working arrangements
• International and collaborative working environmentClear career development opportunities within a growing organization

Thank you for your interest in joining us. Due to the high volume of applications we receive, only shortlisted candidates will be contacted.