Mystery Shopper

TSMG Holding; United States; Vor Ort; EUR 41.328 - 68.880; Teilzeit

Zusammenfassung

TSMG Holding is seeking Mystery Shoppers to evaluate the guest experience at hotel locations in Trier, Germany. Shoppers will book stays and complete assessments of dining and hospitality interactions.

Responsibilities include booking a room, observing staff behavior, and submitting detailed reports with photos post-stay. Candidates must demonstrate excellent observation skills and act discreetly while fulfilling their duties.

Qualifikationen

• Must have reliable internet access and the ability to submit reports on time.

Aufgaben

• Book a room through hotel's official website.
• Evaluate guest experience including check-in and dining.
• Submit detailed report with photos afterward.

Kenntnisse

Excellent observation and reporting skills

Ability to act naturally and discreetly

Jobbeschreibung

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

• Book a standard room (room‑only rate) through the hotel’s official website
• For Netherlands locations, bookings must be made by phone, and the call must be recorded
• Complete a Dinner, Bed & Breakfast mystery‑shopping stay
• Evaluate key stages of the guest experience including:
  • Check‑in process
  • Bar service
  • Dinner in the restaurant
  • Room service dessert
  • Breakfast
  • Public facilities and overall atmosphere
• Dine with at least one additional person during the stay
• Discreetly observe staff behaviour, service quality, and professionalism
• Mention a pretend allergy during interactions to evaluate how staff handle guest requests
• Avoid accepting complimentary upgrades
• Take photos throughout the visit

Reporting Requirements

• Keep all itemised receipts for the room, bar, and restaurant purchases
• Submit a detailed report with photos after the stay
• Upload receipts to receive reimbursement

Requirements

• Excellent observation and reporting skills
• Ability to act naturally and discreetly while evaluating services
• Reliable internet access and ability to submit reports on time