Mystery Shopper

TSMG; Berlin; Vor Ort; EUR 13.000 - 20.000; Teilzeit

Zusammenfassung

A market research firm is looking for Mystery Shoppers in Berlin to evaluate the full guest experience at hotel locations. Responsibilities include booking rooms, dining experiences, and assessing key service interactions. Candidates must have strong observation skills, report findings, and maintain discretion during visits. This unique role involves both enjoying hotel services and providing detailed feedback to enhance guest experience.

Qualifikationen

• Excellent observation and reporting skills are crucial for this role.
• Candidates must act naturally and discreetly while evaluating services.
• Reliable internet access is needed for submitting reports on time.

Aufgaben

• Book a standard room through the hotel’s official website.
• Complete a Dinner, Bed & Breakfast mystery-shopping stay.
• Evaluate key stages of the guest experience.
• Evaluate guest experiences across check-in, bar service, restaurant dinner, room service dessert, breakfast, facilities and atmosphere.
• Dine with at least one additional person during the stay.
• Discreetly observe staff behavior, service quality and professionalism.
• Mention a pretend allergy during interactions to test staff handling of guest requests.
• Avoid accepting complimentary upgrades.
• Take photos during the visit.
• Keep itemised receipts and submit a detailed report with photos.

Kenntnisse

Observation skills

Reporting skills

Ability to act discreetly

Reliability

Communication

Jobbeschreibung

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

• Book a standard room (room-only rate) through the hotel’s official website.
• For Netherlands locations, bookings must be made by phone, and the call must be recorded.
• Complete a Dinner, Bed & Breakfast mystery-shopping stay.
• Evaluate key stages of the guest experience including:
  • Check-in process
  • Bar service
  • Dinner in the restaurant
  • Room service dessert
  • Breakfast
  • Public facilities and overall atmosphere
• Dine with at least one additional person during the stay.
• Discreetly observe staff behavior, service quality, and professionalism.
• Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
• Avoid accepting complimentary upgrades.
• Take photos throughout the visit.

Reporting Requirements

• Keep all itemised receipts for the room, bar, and restaurant purchases.
• Submit a detailed report with photos after the stay.
• Upload receipts to receive reimbursement.

Requirements

• Excellent observation and reporting skills.
• Ability to act naturally and discreetly while evaluating services.
• Reliable internet access and ability to submit reports on time.