Mystery Shopper

TSMG; Nürnberg; Vor Ort; EUR 27.552 - 34.440; Teilzeit

Zusammenfassung

A hospitality evaluation firm is seeking Mystery Shoppers in Germany to assess guest experiences at hotels. This role involves booking an overnight stay, evaluating key touchpoints like check-in and dining, and submitting detailed reports with photos. Candidates must possess excellent observation skills and ensure that the evaluations are conducted discreetly while maintaining natural interactions with hotel staff. This strategic role offers insights into customer service quality and hotel operations.

Aufgaben

• Book a standard room through the hotel’s official website.
• Evaluate the guest experience including check-in, dining, and overall atmosphere.
• Submit detailed report with receipts and photos.

Kenntnisse

Excellent observation and reporting skills

Ability to act naturally and discreetly

Reliable internet access

Jobbeschreibung

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

• Book a standard room (room-only rate) through the hotel’s official website.
• For Netherlands locations, bookings must be made by phone, and the call must be recorded.
• Complete a Dinner, Bed & Breakfast mystery-shopping stay.
• Evaluate key stages of the guest experience including:
  • Check-in process
  • Bar service
  • Dinner in the restaurant
  • Room service dessert
  • Breakfast
  • Public facilities and overall atmosphere
• Dine with at least one additional person during the stay.
• Discreetly observe staff behavior, service quality, and professionalism.
• Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
• Avoid accepting complimentary upgrades.
• Take photos throughout the visit.

Reporting Requirements

• Keep all itemised receipts for the room, bar, and restaurant purchases.
• Submit a detailed report with photos after the stay.
• Upload receipts to receive reimbursement.

Requirements

• Excellent observation and reporting skills.
• Ability to act naturally and discreetly while evaluating services.
• Reliable internet access and ability to submit reports on time.