Mystery Shopper

TSMG; Trier; Vor Ort; EUR 68.880 - 137.760; Teilzeit

Zusammenfassung

A hospitality evaluation firm is seeking Mystery Shoppers in Trier, Germany, to assess the full guest experience at hotels. Responsibilities include booking a stay, evaluating services such as check-in, dining, and overall atmosphere, while maintaining discretion. Ideal candidates will possess excellent observation skills and the ability to report findings accurately. This role involves interactions that require careful evaluation of staff behavior and service quality, contributing to comprehensive assessments and reports.

Aufgaben

• Book a standard room through the hotel's official website.
• Complete a Dinner, Bed & Breakfast mystery-shopping stay.
• Evaluate check-in process, bar service, dinner, and breakfast.

Kenntnisse

Excellent observation and reporting skills

Ability to act naturally and discreetly

Jobbeschreibung

Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

• Book a standard room (room-only rate) through the hotel’s official website.
• For Netherlands locations, bookings must be made by phone, and the call must be recorded.
• Complete a Dinner, Bed & Breakfast mystery-shopping stay.
• Evaluate key stages of the guest experience including:
  • Check-in process
  • Bar service
  • Dinner in the restaurant
  • Room service dessert
  • Breakfast
  • Public facilities and overall atmosphere
• Dine with at least one additional person during the stay.
• Discreetly observe staff behavior, service quality, and professionalism.
• Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
• Avoid accepting complimentary upgrades.
• Take photos throughout the visit.

Reporting Requirements

• Keep all itemised receipts for the room, bar, and restaurant purchases.
• Submit a detailed report with photos after the stay.
• Upload receipts to receive reimbursement.

Requirements

• Excellent observation and reporting skills.
• Ability to act naturally and discreetly while evaluating services.
• Reliable internet access and ability to submit reports on time.