Multilingual Customer Care Associate in Lisbon, Portugal!

Cross Border Talents; Berlin; Hybrid; EUR 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Private health insurance

Life insurance

25 days annual leave

Monthly performance bonuses

Zusammenfassung

Cross Border Talents in Lisbon, Portugal, seeks a Multilingual Customer Care Associate to deliver top-tier service across multiple languages. The role requires handling inquiries via phone, email, and chat, maintaining accurate records, and resolving issues within SLAs.

Candidates should be willing to relocate to Lisbon and hold EU citizenship or a Portuguese residence card. Flexible to remote in Portugal for certain languages, with a 40-hour work week, 25 days annual leave, and monthly

Qualifikationen

• Education: High School Diploma.
• Language Skills: Native or fluent in one of the required languages.
• English Proficiency: Good level of English (B2).
• Relocation: Willingness to relocate to Lisbon, Portugal.
• Residency: Must hold EU Citizenship or a Portuguese residence card (Visa sponsorship is not provided).
• International Experience: Work in a diverse, multicultural environment.
• Relocation Support: Assistance provided to help you settle in Lisbon.
• Performance Bonuses: Monthly bonuses based on your performance.
• Insurance: Private health and life insurance.
• Annual Leave: 25 days of paid annual leave.
• Work Hours: 40-hour work week, with 8-hour shifts over 5 days, including rotational shifts.
• Company Events: Participate in various recreational activities and events sponsored by the company.

Aufgaben

• Handling inquiries: Respond to and log consumer inquiries via phone, email, and online chat.
• Data entry: Maintain accurate records of consumer interactions and feedback in the customer service database.
• Complaint management: Address and log client complaints in accordance with the company's escalation policy.
• Service level agreements: Ensure that all support calls and emails are resolved within the agreed SLAs and properly documented.
• Troubleshooting: Utilize open questions, support documents, and system training to diagnose and resolve issues.
• Providing solutions: Offer recommendations for common issues and frequently asked questions.

Kenntnisse

German language

Dutch language

Spanish language

French language

Turkish language

Russian language

Polish language

Greek language

Swedish language

Finnish language

Hebrew language

English B2

Ausbildung

High school diploma

Jobbeschreibung

Multilingual Customer Care Associate in Lisbon, Portugal!

Job Openings Multilingual Customer Care Associate in Lisbon, Portugal!

About the job Multilingual Customer Care Associate in Lisbon, Portugal!

Exciting Career Opportunity with Cross Border Talents: Become a Customer Care Associate in Lisbon, Portugal!

Are you passionate about using your language and technology skills in a vibrant, multicultural environment? Cross Border Talents is looking for Customer Care Associate fluent in various languages to join our team in Lisbon, Portugal. This role provides a unique opportunity to gain international experience in a beautiful location.

Languages We Are Hiring For:

• German (Remote in Portugal)
• Dutch
• Spanish
• French (Remote in Portugal)
• Turkish (Remote in Portugal)
• Russian
• Croatian
• Greek
• Danish
• Finnish
• Swedish
• Hebrew
• Polish

Position Overview:

As a Customer Support Representative, you will be essential in delivering top-notch service to our clients. Your main responsibilities will include:

• Handling Inquiries: Respond to and log consumer inquiries via phone, email, and online chat.
• Data Entry: Maintain accurate records of consumer interactions and feedback in the customer service database.
• Complaint Management: Address and log client complaints in accordance with the company's escalation policy.
• Service Level Agreements: Ensure that all support calls and emails are resolved within the agreed SLAs and properly documented.
• Troubleshooting: Utilize open questions, support documents, and system training to diagnose and resolve issues.
• Providing Solutions: Offer recommendations for common issues and frequently asked questions.

Candidate Requirements:

• Education: High School Diploma
• Language Skills: Native or fluent in one of the required languages
• English Proficiency: Good level of English (B2)
• Relocation: Willingness to relocate to Lisbon, Portugal
• Residency: Must hold EU Citizenship or a Portuguese residence card (Visa sponsorship is not provided)
• International Experience: Work in a diverse, multicultural environment.
• Relocation Support: Assistance provided to help you settle in Lisbon.
• Performance Bonuses: Monthly bonuses based on your performance.
• Insurance: Private health and life insurance.
• Annual Leave: 25 days of paid annual leave.
• Work Hours: 40-hour work week, with 8-hour shifts over 5 days, including rotational shifts.
• Company Events: Participate in various recreational activities and events sponsored by the company.

Joining our team offers invaluable experience while enjoying the beauty and culture of Lisbon. This role is ideal for those looking to advance their careers in a supportive, international environment.