German speaking Customer Service Representative in Lisbon!

Cross Border Talents; Berlin; Hybrid; EUR 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health and Life Insurance

Transport allowance

Meal allowance

Zusammenfassung

Cross Border Talents is seeking a German-speaking Customer Service Representative to support customers in Lisbon. The role involves assisting via phone, live chat, email, and social channels, delivering tailored solutions and maintaining a professional voice across all touchpoints.

The candidate should have native German, English at B2 level, and solid MS Office skills. A high school diploma is required, with rotations and comprehensive onboarding.

Qualifikationen

• Native level German (C1-C2) required.
• Fluency in English (at least B2) required.
• Good typing and computer skills (MS Office) required.
• Ability to explain complex concepts clearly.

Aufgaben

• Provide customer service via phone, live chat, email, and social channels. Act as a consultant to customers with prompt, tailored solutions.
• Adapt brand voice for interactions on private and public channels including social, forums, and e-commerce reviews.
• Respond to escalations and elevate issues to higher support tiers; document relevant case information.

Kenntnisse

German native

English B2

Typing

Customer service

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

German speaking Customer Service Representative in Lisbon!

Job Openings German speaking Customer Service Representative in Lisbon!

About the job German speaking Customer Service Representative in Lisbon!

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal!

Description: Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues viaphone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brands voice and tone for interactions on both private(phone/email/chat/messaging channels) and public (social, forums, e-commercereviews)channels.
• Respond appropriately to customer escalations and elevate issues and customers tohigher tiers of support as defined and documented Respond to inbound customerrequests , document relevant case information.

What You Need:

• Native levelof German (C1-C2 level)
• Fluency in English (at least B2 level)
• Good typing and computer skills (MS Office applications)
• Ability to explain complex concepts clearly
• Organizational, decision-making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

What You Can Expect from Us:

• Full-time role, hybrid or online if not in Sofia
• Comprehensive initial training and onboarding (fully paid).
• Professional Development and Career Navigation programs to support your career growth.
• Possibility to work remotely.
• Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance!