German speaking Customer Service Representative in Lisbon!

Cross Border Talents; München; On-site; EUR 11,000 - 20,000; Full time

Benefits offered by this job

Health and Life Insurance

Transport allowance

Meal allowance

Job summary

Cross Border Talents is seeking a German-speaking Customer Service Representative to join our team in Lisbon. You will handle customer inquiries across phone, chat, email, and social media, delivering tailored solutions and acting as a trusted advisor.

Native German (C1-C2) and fluent English (B2) are required, along with strong MS Office skills and excellent communication. The role offers full-time work, with hybrid or remote options and comprehensive onboarding, training, and career

Qualifications

• Native-level German (C1-C2) proficiency.
• Fluent English (minimum B2).
• Good typing and computer skills (MS Office).
• Ability to explain complex concepts clearly.
• Organizational, decision-making, and analytical skills.
• Team player with a positive attitude.
• Previous customer service experience is an advantage.

Responsibilities

• Provide customer service via incoming calls, live chat, emails, and social media channels.
• Act as a consultant and offer tailored solutions to questions and issues.
• Respond to inbound customer requests and document relevant case information.
• Escalate issues to higher tiers of support as defined and documented.

Skills

German (C1-C2)

English (B2+)

MS Office

Communication skills

Organizational skills

Team player

High school diploma

Customer service experience (advantage

Rotational shifts availability

Education

High school diploma

Tools

MS Office

Job description

German speaking Customer Service Representative in Lisbon!

Job Openings German speaking Customer Service Representative in Lisbon!

About the job German speaking Customer Service Representative in Lisbon!

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal!

Description: Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues viaphone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brands voice and tone for interactions on both private(phone/email/chat/messaging channels) and public (social, forums, e-commercereviews)channels.
• Respond appropriately to customer escalations and elevate issues and customers tohigher tiers of support as defined and documented Respond to inbound customerrequests , document relevant case information.

What You Need:

• Native levelof German (C1-C2 level)
• Fluency in English (at least B2 level)
• Good typing and computer skills (MS Office applications)
• Ability to explain complex concepts clearly
• Organizational, decision-making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

What You Can Expect from Us:

• Full-time role, hybrid or online if not in Sofia
• Comprehensive initial training and onboarding (fully paid).
• Professional Development and Career Navigation programs to support your career growth.
• Possibility to work remotely.
• Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance!