Market-Facing Product Manager, Software Licensing & Protection (f/m/d)

Thales Group; München; On-site; EUR 90,000 - 130,000; Full time

Job summary

Thales Group in Munich seeks a Market-Facing Product Manager for Sentinel software licensing and protection. You will steer global product strategy for cloud, SaaS, and AI-driven innovation, gathering insights from customers, partners, and competitors to shape direction and growth.

You will translate market needs into a product roadmap, collaborate with Product Owners, and drive pricing with Finance to maximise revenue, adoption, and value in a fast-paced international setting.

Qualifications

• Several years of experience in Service Management and customer-facing IT roles.
• Strong technical background with hands-on experience in cloud technologies (IaaS, PaaS, SaaS), including Google Cloud Platform (GCP) and Amazon Web Services (AWS).
• Proven expertise in cloud infrastructure, SaaS, big data, security & privacy, DevOps, or AI/ML.
• Demonstrated ability to manage SLAs, customer escalations, and crisis situations, with a strong focus on Customer Success and continuous improvement.
• Excellent communication, organization, and stakeholder management skills in a global environment, with the ability to operate effectively in fast-paced, cross-functional settings.

Responsibilities

• Lead global product strategy and go-to-market for Sentinel licensing and protection, with focus on cloud, SaaS, and AI-driven innovation.
• Act as the market voice by gathering insights from customers, partners, and competitors to shape product direction and growth opportunities.
• Define product positioning, messaging, and launch strategies with Marketing, Sales, and Customer Success to drive adoption and differentiation.
• Translate market and business needs into a clear product roadmap with Product Owners for execution.
• Drive pricing and packaging strategy in collaboration with Finance and Leadership to maximize revenue, market penetration, and customer value.

Skills

Service Management

Customer-facing IT

Cloud technologies

GCP

AWS

Cloud infrastructure

SaaS

Big data

Security & Privacy

DevOps

AI/ML

Stakeholder management

Tools

GCP

AWS

Job description

## Market-Facing Product Manager, Software Licensing & Protection (f/m/d)Apply: Hybrid or Remote: München: Full time: Posted Today: R0342667Location: München, Germany**We Say HI\\*** Thales in Germany is part of an internationally leading technology group in the defence and security, aerospace as well as cyber security and digital identity markets. In Munich you will encounter solutions related to digital transformation using cloud, data and software. This is the right place for you if you want to help us making digital services, identities and transactions secure and reliable. Join the Thales expert team which ensures as global market leader in digital security that billions of people worldwide can use trusted digital services. We are happy to have you on board! **Your mission as Product Manager:** * Lead global product strategy and go-to-market efforts for our Sentinel software licensing and protection solutions, with a focus on cloud, SaaS, and AI-driven innovation.* Act as the market voice by gathering insights from customers, partners, and competitors to shape product direction and identify growth opportunities.* Define product positioning, messaging, and launch strategies, collaborating closely with Marketing, Sales, and Customer Success to drive adoption and differentiation.* Translate market and business needs into a clear product roadmap, working with Product Owners to guide execution and ensure alignment with strategic goals.* Drive pricing and packaging strategy in collaboration with Finance and Leadership to maximize revenue, market penetration, and customer value. **We are looking forward to:** * Several years of experience in Service Management and customer-facing IT roles, ideally within a scaled pure SaaS environment.* Strong technical background with hands-on experience in cloud technologies (IaaS, PaaS, SaaS), including Google Cloud Platform (GCP) and Amazon Web Services (AWS).* Proven expertise in one or more of the following areas: cloud infrastructure, SaaS, big data, security & privacy, DevOps, or AI/ML.* Demonstrated ability to manage SLAs, customer escalations, and crisis situations, with a strong focus on Customer Success and continuous improvement.* Excellent communication, organization, and stakeholder management skills in a global environment, with the ability to operate effectively in fast-paced, cross-functional settings.The Group invests more than €4,5 billion per year in Research & Development in key areas, particularly for critical environments, such as Artificial Intelligence, cybersecurity, quantum and cloud technologies. In 2025, the Group generated **sales of €22.1 billion.** For our more than **85,000 employees** in 65 countries we open up visionary perspectives, realise individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. **With our sustainable value-focused management we support diversity actively.** **Beatriz Botelho** - Talent Acquisition Partner #LI-BB-1 [phone] \\*Human Intelligence