Manager – Vet Services Training and Education

Jobtailor; Deutschland; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior leader to direct Vet Services education across the department, NSC/SSC, and field, crafting high-impact curricula with hands-on learning and digital assets. You will lead in-person training and ensure online courses for partners succeed, while tracking onboarding progress.

Collaborating with Talent Development and HR, you will develop learning assets, analyze performance, and align programs with regulatory requirements to drive a service-focused culture.

Qualifikationen

• College degree in a related field and 5 years of equivalent or relevant training and education experience.
• Licensed or Registered Veterinary Technician certification preferred.
• Strong strategic business skills.
• Strong leadership skills.
• Strong and effective communication skills.
• Ability to work with and influence cross-functional teams.

Aufgaben

• Provide leadership, direction, and training for Vet Services education across the department, NSC/SSC, and field.
• Create high-impact curricula with practical hands-on learning, classroom presentations, and digital assets.
• Lead in-person training and ensure online courses for Vet Services partners are successfully delivered.
• Track onboarding training progress and completion for Vet Services roles.
• Collaborate with Talent Development and external vendors to develop learning assets and obtain business signoff.
• Coordinate with NSC organizations to drive key initiatives and field deployment on time.

Kenntnisse

Leadership

Strategic business skills

Communication

Cross-functional influence

Attention to detail

Change management

Adult learning theories

Decision facilitation

Ausbildung

College degree in a related field

Licensed Veterinary Technician certification

Tools

MS Office

Learning Management Systems

Jobbeschreibung

• Provide leadership, direction, and training for Vet Services education matters across the department, NSC/SSC, and field
• Participate in long-term business planning to grow the core services business
• Create high-impact, guest- and pet-focused learning curricula with practical hands-on learning, classroom presentations, and digital assets
• Lead in-person training and ensure successful execution of online training courses for new and existing Vet Services partners
• Track onboarding training progress and completion for Vet Services roles
• Partner with Talent Development and external vendors to develop learning assets and provide content, feedback, and business signoff
• Collaborate with NSC organizations to drive key initiatives through successful, on-time field deployment
• Analyze people performance, sales, and expenses to identify opportunities where learning solutions may help
• Participate in field clinics to understand partner and guest experiences and identify best practices and training opportunities
• Co-create the long-term learning strategy and roadmap and prioritize learning opportunities
• Serve as subject-matter expert for learning deliverables and align programs across organizational functions and operational units
• Create and maintain reporting and analysis for Vet Services training and education
• Develop reports analyzing productivity and retention by store, district, zone, region, and company
• Ensure compliance with legal, regulatory, quality, safety, and product-specific requirements
• Collaborate with Field Leadership and HR to create consistent onboarding and continuing training programs across regions
• Provide oversight and direction for partner training and education
• Ensure Vet Services team members remain current on products, trainings, and programs and have required training materials

Requirements

• College degree in a related field and 5 years of equivalent or relevant training and education experience
• Licensed or Registered Veterinary Technician certification preferred
• Strong strategic business skills
• Strong leadership skills
• Strong and effective communication skills
• Ability to work with and influence cross-functional teams
• Extensive experience in a high sales and service training environment
• Prior experience leading organizational change and championing a service culture
• Knowledge of training documentation systems/methods
• Knowledge of adult learning theories, including assessments and competency-based training
• Ability to meet deadlines and fact-check information
• Excellent observation skills and attention to detail
• Working knowledge of MS Office
• Ability to drive/facilitate decisions
• Ability to work remotely

Core Competencies

Demonstrates expertise in developing and executing training programs for veterinary services, with a strong focus on adult learning theories and compliance with regulatory standards. Proven ability to lead cross-functional teams and drive strategic business initiatives in a high sales and service environment.

Highest-signal resume keywords

• Licensed Veterinary Technician Certification
• Training Documentation Systems Knowledge
• Adult Learning Theories Expertise
• Strategic Business Skills
• Leadership Skills

Hard Skills

• Training Program Development
• Curriculum Creation
• Performance Analysis
• Onboarding Training
• Compliance Management

Soft Skills

• Effective Communication
• Cross-Functional Team Influence
• Attention to Detail
• Decision Facilitation
• Organizational Change Leadership

Certifications & Qualifications

• Licensed Veterinary Technician Certification

Industry Keywords

• Veterinary Services
• Training and Education
• Service Culture
• Sales Training Environment
• Regulatory Compliance

Tools & Technologies

• MS Office
• Learning Management Systems