Manager Professional Services

OpenText; Grasbrunn; Vor Ort; EUR 110.000 - 160.000; Vollzeit

Zusammenfassung

OpenText, based in Grasbrunn, Germany, is seeking a Manager Professional Services EMEA to lead and develop a team of Managed Services professionals delivering enterprise services across EMEA. You will be accountable for team performance, service delivery, and customer satisfaction, shaping delivery practices with automation and AI-enabled operations.

Ideal candidates have 7+ years of relevant experience including at least 2 years in people leadership, a strong technical background in managed

Qualifikationen

• Proven people leadership experience, including coaching and performance management.
• 7+ years of relevant experience with at least 2 years in leadership.
• Strong background in Managed Services, Cloud Operations or similar client-facing tech environments.
• Excellent stakeholder communication and cross-functional collaboration skills.
• Solid understanding of ITIL and continuous service improvement.

Aufgaben

• Lead and develop a high-performing Managed Services team across EMEA.
• Own resource planning, staffing, utilization and overall team effectiveness.
• Serve as primary escalation point for complex customer, technical and operational challenges.
• Ensure service delivery excellence via SLA governance and best practices.
• Drive continuous improvement through automation and AI-enabled operations.
• Partner with Support, Cloud Ops, Product Eng, Professional Services and Customer Success teams.

Kenntnisse

People leadership

Stakeholder management

ITIL / service management

Managed Services / Cloud Ops

English & German fluency

Jobbeschreibung

Opentext - The Information Management Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Come and join our Professional Services team based in EMEA Headquarters in Grasbrunn with your commitment as a

Manager Professional Services EMEA

YOUR IMPACT

You will lead and develop a team of technical Managed Services professionals delivering operational services to enterprise customers across EMEA. As a people leader, you will be accountable for team performance, service delivery excellence, operational efficiency, and customer satisfaction. Working closely with customers and cross-functional teams, you will drive continuous improvement, foster innovation, and help shape the future of Managed Services through automation and scalable delivery practices.

What The Role Offers

• Lead, coach, and develop a high-performing team of Managed Services professionals across EMEA.
• Own resource planning, staffing, utilization, and overall team effectiveness.
• Act as the primary escalation point for complex customer, technical, and operational challenges
• Ensure service delivery excellence through SLA compliance, operational governance, and best practices
• Drive continuous improvement through process optimization, automation, and AI-enabled operations
• Partner with Support, Cloud Operations, Product Engineering, Professional Services, and Customer Success teams to deliver exceptional customer outcomes

What You Need To Succeed

• Proven people leadership experience, including coaching, performance management, talent development, hiring, and building high-performing teams
• 7+ years of relevant professional experience, including at least 2 years of people leadership responsibility
• Strong technical background gained through experience in Managed Services, Technical Support, Cloud Operations, Professional Services, or a similar customer-facing technology environment
• Strong stakeholder management, communication, and problem-solving skills, with the ability to effectively engage technical and business audiences
• Solid understanding of Managed Services delivery models, operational processes, service management best practices (ITIL), and continuous service improvement
• Fluent English and German language skills both written and spoken are mandatory

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. As part of the Professional Services organization, you'll influence the Managed Services strategy across EMEA while leading teams that deliver exceptional customer outcomes through operational excellence, innovation, and collaboration.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail].

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.