Director, Customer Success Management

Jobtailor; Frankfurt; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor seeks a Customer Success Manager in Germany to drive adoption and value realization across accounts. You will build executive relationships, develop success plans, and identify risks for retention, while promoting AI-powered capabilities and expansion opportunities.

Fluency in German and English is required, with travel up to 30%. You will partner with internal teams to resolve issues and provide strategic guidance during QBRs.

Qualifikationen

• Experience in Customer Success, Program Management, Consulting, or a similar customer-facing role.
• Proven ability to manage and grow strategic customer relationships.
• Experience working with senior stakeholders and executive sponsors.
• Strong customer engagement, communication, and influencing skills.
• Trusted advisor mindset with the ability to build credibility quickly.
• Fluent in German and English.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience identifying opportunities to increase customer value and adoption.
• Strong AI mindset and experience with AI-powered solutions, intelligent automation, and driving customer value through technology adoption.
• Willingness to travel up to 30%.

Aufgaben

• Drive customer adoption and value realization across assigned accounts.
• Build strong relationships with customer stakeholders and executive sponsors.
• Develop and execute customer success plans aligned to business objectives.
• Proactively identify risks and drive retention strategies.
• Use customer feedback and data insights to improve satisfaction and adoption.
• Promote new capabilities and encourage adoption of underutilized features.
• Act as the customer's advocate and partner with internal teams to resolve issues.
• Identify growth, expansion, and cross-sell opportunities within existing accounts.
• Manage customer escalations and ensure timely resolution of support issues.
• Lead business reviews and provide strategic recommendations to drive customer success.

Kenntnisse

Customer Success

Strategic Relationships

Customer Engagement

AI Mindset

German & English

Tools

Data Insights Analysis

Intelligent Automation

Jobbeschreibung

• Drive customer adoption and value realization across assigned accounts.
• Build strong relationships with customer stakeholders and executive sponsors.
• Develop and execute customer success plans aligned to business objectives.
• Proactively identify risks and drive retention strategies.
• Use customer feedback and data insights to improve satisfaction and adoption.
• Promote new capabilities and encourage adoption of underutilized features.
• Act as the customer's advocate and partner with internal teams to resolve issues.
• Identify growth, expansion, and cross-sell opportunities within existing accounts.
• Manage customer escalations and ensure timely resolution of support issues.
• Lead business reviews and provide strategic recommendations to drive customer success.

Requirements

• Experience in Customer Success, Program Management, Consulting, or a similar customer-facing role.
• Proven ability to manage and grow strategic customer relationships.
• Experience working with senior stakeholders and executive sponsors.
• Strong customer engagement, communication, and influencing skills.
• Trusted advisor mindset with the ability to build credibility quickly.
• Fluent in German and English.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience identifying opportunities to increase customer value and adoption.
• Strong AI mindset and experience with AI-powered solutions, intelligent automation, and driving customer value through technology adoption.
• Willingness to travel up to 30%.

Core Competencies

Demonstrates expertise in Customer Success and Program Management, with a strong focus on building strategic relationships and driving customer value through technology adoption. Proficient in managing multiple priorities and engaging with senior stakeholders to enhance customer satisfaction and retention.

Highest-signal resume keywords

• Customer Success Management
• Strategic Relationship Management
• Customer Engagement
• AI-Powered Solutions
• Fluent in German and English

ATS Optimization Keywords

Hard Skills

• Program Management
• Customer Success Plans
• Data Insights Analysis
• Risk Identification
• Retention Strategies
• Cross-Sell Opportunities
• Customer Escalation Management
• Business Reviews
• Technology Adoption
• Intelligent Automation

Soft Skills

• Communication Skills
• Influencing Skills
• Trusted Advisor Mindset
• Relationship Building
• Credibility

Industry Keywords

• Customer Adoption
• Value Realization
• Stakeholder Engagement
• Customer Feedback
• Fast-Paced Environment