Manager, CS – Attendance Plus

Jobtailor; Deutschland; Remote; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a seasoned Customer Success Leader to drive adoption, retention and expansion for Attendance Plus. You will own strategic relationships, build scalable CS processes, and lead a growing team of CSMs to deliver measurable outcomes.

You will partner with Sales and Product to shape the journey, playbooks, and success plans, ensuring renewal health across the portfolio and robust HubSpot hygiene.

Qualifikationen

• 5+ years in Customer Success/AM role.
• 2+ years leading and developing a customer-facing team.
• Ability to build processes for new products/markets.
• Track record of owning strategic, high-value relationships with exec stakeholders.
• Data-driven and highly organized approach.

Aufgaben

• Carry a book of Attendance Plus customers with direct responsibility for outcomes and renewals.
• Hire, coach, and develop a growing team of Customer Success Managers.
• Build the Attendance Plus customer success model, including journey, engagement model, success plans, and playbooks.
• Drive measurable attendance outcomes and turn wins into references and case studies.
• Own renewal health and retention across the portfolio with proactive intervention on at-risk accounts.
• Partner with Sales on expansion and cross-sell based on demonstrated value and adoption.
• Represent Attendance Plus customer needs to Product as the product evolves.
• Establish account planning, reporting, and HubSpot hygiene processes.

Kenntnisse

Customer Success Management

Team Leadership

Account Management

Data-Driven Decision Making

K12/EdTech Experience

Tools

HubSpot

Jobbeschreibung

• Carry a book of strategic Attendance Plus customers, with direct responsibility for outcomes and renewals
• Hire, coach, and develop a growing team of Customer Success Managers
• Build the Attendance Plus customer success model, including journey, engagement model, success plans, and playbooks
• Drive measurable attendance outcomes and turn wins into references and case studies
• Own renewal health and retention across the portfolio, with proactive intervention on at-risk accounts
• Partner with Sales on expansion and cross-sell based on demonstrated value and adoption
• Represent Attendance Plus customer needs to Product as the product evolves
• Establish account planning, reporting, and HubSpot hygiene processes

Requirements

• 5+ years in Customer Success/AM role
• K12/EdTech/MTSS experience a strong plus
• 2+ years leading and developing a customer-facing team
• Comfort building process where none exists — new product, new market, or early-stage experience
• Track record of owning strategic, high-value relationships with executive stakeholders
• Demonstrated results driving adoption, retention, and expansion
• Strong coaching, communication, and cross-functional leadership skills
• Data-driven and highly organized approach

Core Competencies

Demonstrates expertise in Customer Success Management, focusing on strategic account management, team development, and process building. Proven ability to drive customer engagement, retention, and expansion while leveraging data-driven insights.

Highest-signal resume keywords

• Customer Success Management
• Team Leadership
• Account Management
• Data-Driven Decision Making
• K12/EdTech Experience

ATS Optimization Keywords

Hard Skills

• Customer Engagement Model
• Success Plans
• Playbooks
• Renewal Management
• Account Planning
• Reporting Processes
• HubSpot Hygiene
• Adoption Strategies
• Retention Strategies
• Cross-Selling

Soft Skills

• Coaching
• Communication
• Cross-Functional Leadership
• Organizational Skills

Industry Keywords

• K12
• EdTech
• MTSS
• Customer Success
• Strategic Relationships

Tools & Technologies

• HubSpot