Manager, Partner Operations

Jobtailor; Deutschland; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Senior Manager of Agency Operations to lead the operational hub connecting Solve Studio, agency partners and project teams. You will optimize delivery, governance and staffing across multiple programs.

You will formalize onboarding, track performance, manage capacity and coordinate with Procurement, Finance and project leadership to support supplier management and strategic decisions.

Qualifikationen

• Bachelor's degree or higher and 7+ years in agency operations, creative operations, or marketing operations
• Experience managing resource allocation, capacity planning and staffing across multiple projects
• Experience with agency partners, freelancers or external marketing suppliers
• Ability to evaluate work requirements and choose appropriate delivery models
• Ability to balance competing priorities in a fast-paced environment
• Strong understanding of integrated marketing workflows
• Experience with onboarding, scopes of work, retainers and partner governance
• Experience maintaining visibility of demand, capacity and spend
• Strong financial and analytical acumen and familiarity with budgets and retainers
• Experience managing a centralized network of agency partners

Aufgaben

• Serve as the operational hub connecting Solve Studio, external agency partners and project teams
• Oversee agency partner governance, resource planning and work routing
• Optimize delivery, utilization and execution across the marketing ecosystem
• Build trusted relationships with approved agency partners and serve as the primary operational contact
• Monitor partner performance, utilization and effectiveness to inform staffing decisions
• Support agency selection and engagement recommendations based on capability and business needs
• Standardize external partner onboarding, engagement and evaluation
• Coordinate agency business reviews and maintain scorecards and reporting
• Match work to resources based on capability and priorities
• Lead resource allocation discussions across active and upcoming work
• Forecast capacity and address workload imbalances
• Partner with Procurement, Finance, Operations and leadership teams on supplier management

Kenntnisse

Resource Management

Capacity Planning

Performance Evaluation

Stakeholder Management

Forecasting

Project Management Tools

Ausbildung

Bachelor's degree or higher

Tools

Workfront

Dashboards

Workflow Automation

AI‑Enabled Planning Tools

Jobbeschreibung

• Serve as the operational hub connecting Solve Studio, external agency partners and project teams
• Oversee agency partner governance, resource planning and work routing
• Optimize delivery, utilization and execution across the marketing ecosystem
• Build trusted relationships with approved agency partners and serve as the primary operational contact
• Monitor partner performance, utilization and effectiveness to inform staffing and investment decisions
• Support agency selection and engagement recommendations based on capability, performance, capacity and business needs
• Standardize external partner onboarding, engagement and evaluation
• Support the transition to a centrally managed network of approved agency partners
• Establish and maintain agency onboarding, operating standards, governance tools, documentation and escalation paths
• Maintain a centralized roster of partner capabilities, geographic coverage, rates, contract status, contacts and engagement requirements
• Route commercial, contractual and compliance matters through Solve Studio leadership and Procurement
• Coordinate agency business reviews and maintain scorecards, reporting and performance-improvement actions
• Track agency assignments, utilization, scopes, purchase orders, spend and retainers with Operations, Finance and Procurement
• Maintain visibility of project demand, internal capacity, agency capacity and upcoming business needs
• Recommend optimal delivery models, including internal staffing, agency engagement or blended teams
• Match work to resources based on capability, availability, complexity, continuity and business priorities
• Lead resource allocation discussions across active and upcoming work
• Identify capacity risks, capability gaps and workload imbalances and recommend solutions
• Partner with Operations, Project Management and leadership teams on forecasting and workforce planning

Requirements

• Bachelor's degree or higher AND 7 years of experience in agency operations, creative operations, resource management, studio management, marketing operations or a related discipline
• Demonstrated experience managing resource allocation, capacity planning and staffing decisions across multiple concurrent projects, portfolios or business groups
• Experience supporting or managing agency partners, freelance talent, production partners or external marketing suppliers within an agency, in-house agency or consulting environment
• Proven ability to evaluate work requirements and recommend the appropriate delivery model, including internal teams, agency partners, contractors or blended teams
• Experience balancing competing priorities, shifting business demands and resource constraints in a fast-paced environment
• Strong understanding of integrated marketing, creative, digital, content, production and campaign-delivery workflows
• Experience with agency onboarding, scopes of work, estimates, rate structures, retainers, performance reviews and partner governance
• Experience maintaining visibility across project demand, resource capacity, utilization, pipeline forecasts and staffing requirements
• Strong financial and analytical acumen, including interpreting estimates, staffing models, agency rates, utilization, retainers, project budgets and spend
• Experience managing or supporting a centralized network of creative, digital, production, media or marketing agency partners
• Proficiency with project, resource management and workflow platforms, including Workfront or similar enterprise tools
• Experience leveraging reporting, AI-enabled planning tools, dashboards and workflow automation to improve forecasting, resource planning and operational visibility
• Excellent communication, facilitation and stakeholder management skills, with the ability to influence without direct authority
• Experience supporting global or regional agency networks is preferred
• Demonstrated ability to identify capacity risks, capability gaps and operational constraints and recommend solutions to address them
• Experience partnering with Procurement, Finance, Operations and project leadership teams to support supplier management and operational decision-making
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status

Core Competencies

Demonstrates expertise in agency operations, resource management, and operational governance, with a strong focus on optimizing delivery and performance across marketing ecosystems. Proven ability to manage complex projects, partner relationships, and financial analysis to drive effective decision‑making.

Highest-signal resume keywords

• Agency Operations Management
• Resource Allocation
• Capacity Planning
• Financial Acumen
• Project Management Tools

Hard Skills

• Resource Management
• Capacity Planning
• Performance Evaluation
• Project Budgeting
• Agency Onboarding
• Workflow Optimization
• Stakeholder Management
• Contract Management
• Utilization Tracking
• Forecasting

Soft Skills

• Excellent Communication
• Facilitation Skills
• Influencing Skills
• Problem‑Solving
• Relationship Building

Industry Keywords

• Integrated Marketing
• Creative Operations
• Digital Marketing
• Production Workflows
• Agency Governance

Tools & Technologies

• Workfront
• AI‑Enabled Planning Tools
• Dashboards
• Workflow Automation