Manager Issue Resolution - Packaging

Tetra Pak; Worms; Vor Ort; EUR 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Global development opportunities

Flexible working arrangements

Diversity & inclusion emphasis

Competitive compensation

Zusammenfassung

Tetra Pak in the Mid Europe market is seeking an Issue Resolution Manager for Packaging to lead the resolution of complex issues across filling equipment, packaging lines, and materials. The role is senior and market-level with governance responsibilities for the broader portfolio.

The position requires strong investigations, cross-functional coordination, and effective communication with customers and leaders. Travel about 25% is expected; relocation is not routinely offered.

Qualifikationen

• At least five years of relevant experience with packaging equipment, packaging material, technical service, or issue resolution.
• Demonstrated experience leading complex technical investigations and structured root cause analysis.
• Ability to coordinate cross-functional teams without formal reporting authority.
• Strong project coordination, prioritization, and stakeholder management skills.
• Professional proficiency in written and spoken English.
• Willingness to travel approximately 25% of the time.

Aufgaben

• Lead containment, root cause analysis, and sustainable elimination of complex packaging technical issues and incidents.
• Coordinate cross-functional issue resolution teams and manage actions and resources.
• Identify risks of issue expansion and deploy existing solutions or develop new ones.
• Maintain clear communication with customers, market leadership, account teams, and technical stakeholders.
• Govern the portfolio of packaging issues across the market and monitor progress.
• Review and approve Cost of Poor Quality categories for issue-related costs.
• Drive local Service Desk adoption, data quality, and process compliance.
• Monitor resolution performance and provide insights during market reviews.

Kenntnisse

Issue resolution

Root cause analysis

Cross-functional coord.

Stakeholder mgmt.

English proficiency

Jobbeschreibung

We are looking for an Issue Resolution Manager, Packaging, to lead the resolution of complex technical issues involving filling equipment, packaging lines, and packaging material across the Mid Europe market.

This is a senior individual contributor role with market-level responsibility and no direct reports. You will also provide governance for the wider portfolio of packaging technical issues in the market.

The preferred locations are Austria, Germany (Hochheim), Switzerland, Italy (only Rubiera), or Sweden (Lund). Other Tetra Pak locations within Europe may be considered, including a home-based arrangement where appropriate.

Applicants must already have the right to work in the proposed country of employment. International relocation to Europe is not available for this position.

What You Will Do

• Lead the containment, structured root cause analysis, sustainable elimination of technical root causes and final closure of complex packaging technical issues and Accidents and Incidents assigned or transferred to the Issue Resolution team. This includes:
  • Establishing and coordinating cross-functional issue resolution teams, engaging the technical resources required and managing activities and action plans.
  • Identifying risks of issue expansion and coordinating the deployment of existing solutions or the development of new ones.
  • Maintaining clear and timely communication with customers, market leadership, account teams, and technical stakeholders.
  • Ensuring that investigations, root causes, corrective actions, and supporting documentation meet the required standards before approving issues for closure.
  • Capturing and deploying lessons learned and best practices to prevent recurrence.
• Govern the portfolio of packaging technical issues across the market, ensuring appropriate ownership, action plans, and progress reviews.
• Review and approve the appropriate Cost of Poor Quality categories for issue-related costs, within the applicable authorization limits.
• Drive local Service Desk adoption, issue visibility, data quality, process compliance, and consistent routing of technical issues.
• Monitor issue resolution performance and provide insights during market performance reviews.

Profile Description

We believe you have

• At least five years of relevant experience with Tetra Pak or comparable packaging equipment, packaging material, technical service, or issue resolution.
• Demonstrated experience leading complex technical investigations and structured root cause analysis.
• The ability to coordinate cross-functional teams without formal reporting authority.
• Strong project coordination, prioritization, and stakeholder management skills.
• Strong communication skills, including the ability to explain complex technical findings to customers, specialists, and senior leaders.
• The ability to manage difficult customer situations and conflicting expectations while remaining calm, objective, and decisive under pressure.
• Professional proficiency in written and spoken English.
• Willingness to travel approximately 25% of the time, occasionally at short notice.

It Is An Advantage If You Have

• Advanced certification in Tetra Pak Problem Solving Methodology, Kepner-Tregoe, World Class Manufacturing, Six Sigma, Lean, or another recognized problem solving methodology.
• Experience with technical issue management systems.
• Professional proficiency in German.
• Experience facilitating problem‑solving workshops or developing others’ technical capability.

We Offer

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 2026-08-22.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Rita Necsei