Manager, Customer Success (Remote - EMEA)

present of AI; Berlin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

People management in CS

Forecasting & risk reviews

Technical buyer fluency

Automation practice

Job summary

N8n is seeking a Manager, Customer Success to lead a growing EMEA team supporting large enterprise accounts on our workflow automation platform. The role combines hands-on work with coaching and hiring as the team expands, while maintaining forecasts, account health checks and risk reviews.

The successful candidate will have extensive people management experience in customer success, plus background in technical enterprise buying cycles.

Qualifications

• Several years of people management in customer success.
• Experience with technical enterprise buyers.
• Ability to build structure where processes are missing.

Responsibilities

• Lead and grow the EMEA customer success team for a workflow automation platform.
• Manage top enterprise accounts with hands-on guidance, forecasts, health and risk reviews.
• Hire, coach, and build structure as the team scales.

Skills

People management

Forecasting

Risk reviews

Technical buyer fluency

Hands-on automation

Tools

Automation tooling

Job description

Manager, Customer Success (Remote - EMEA)

This role leads a small EMEA customer success team serving large, complex enterprise accounts on a workflow automation platform. It blends hands on work with the biggest and riskiest customers, coaching and hiring as the team grows, and running steady routines around forecasts, account health and risk reviews. A strong candidate has several years of people management in customer success plus a longer stretch in customer facing roles with technical enterprise buyers, and is comfortable building structure where little exists.

How it fits the AI era

The product sits at the center of AI adoption, since customers use it to build AI agents and automations, so the success work involves helping technical teams turn those ideas into working systems. Much of the routine tracking, health scoring and reporting can be supported by tooling, which frees the role for judgment calls, executive relationships and coaching. What stays human is reading a struggling account early, guiding people through change and developing a team.

How it builds AI experience

Working here means gaining hands on familiarity with automation and AI tooling as customers build agents and workflows, and the posting suggests trying the product and sharing a first workflow. That practical use, plus watching how enterprises adopt AI in their operations, builds a grounded view of where automation helps and where it stalls. Prior exposure to automation or AI tools is listed as a plus rather than a requirement.

Worth showing

• Customer success people management
• Forecasting and risk reviews
• Technical buyer fluency
• Hands on automation practice

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About N8n