Logistics Manager

SHEIN; Frankfurt; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

An international online fashion retailer is seeking a customs operations professional to handle B2B and B2C import declaration issues. The ideal candidate will have at least 3 years of experience in European customs operations, strong analytical skills, and excellent communication abilities. Responsibilities include assessing customs issues, driving solutions from the domestic customs team, and maintaining compliance with customs regulations. This dynamic role offers a chance to contribute in an agile business environment and engage in continuous improvement.

Qualifikationen

• Minimum 3 years of experience in European cross-border e-commerce customs operations.
• Proficient in relevant European cross-border e-commerce customs rules.
• Strong analytical skills, with ability to identify problems and propose solutions.
• Excellent internal and external communication skills. Capable of coordinating effectively within the team and communicating efficiently with service providers and customs authorities to reach consensus.
• Pragmatic, diligent, and results-oriented work ethic.

Aufgaben

• Handle and escalate B2B and B2C Import Declaration Customs Issues.
• Assess and categorize customs issues raised by agents and brokers.
• Drive and execute solutions provided by the domestic customs team.
• Drive and execute solutions provided by the domestic customs team.
• Handling and escalation of B2C import declaration customs issues.
• Assess and categorize customs issues raised by customs brokers. Follow SOP for matters already covered by existing procedures.
• Escalate issues not covered by SOP to the domestic customs team in a timely manner.
• Drive and execute solutions provided by the domestic customs team.
• Collect and provide local customs regulations and materials as required by the domestic customs department.
• Arrange communication with local European customs authorities and customs brokers as requested by the domestic customs department, and drive the output and implementation of solutions.
• Provide preemptive warnings and alerts to the domestic customs department based on local European conditions and unexpected issues.
• Summarize and systematize overall European customs operations. Continuously update and improve customs SOPs.

Kenntnisse

Experience in European cross-border e-commerce customs operations

Experience in European traditional general trade customs operations

Strong analytical skills

Excellent communication skills

Pragmatic work ethic

Jobbeschreibung

Are you looking for an exciting new move in your career? SHEIN (www.sheingroup.com) is an international online fashion retailer that’s in an exciting new phase of our continued growth!

If you like to work fast, collaboratively and understand the true value of idea generation with a ‘customer first’ mentality - you’re on your way to being a right fit for us.

As a fast growing business with an immediate need to innovatively build out our talent infrastructure, we’re looking for a dynamic professional who is keen to work in an agile and evolving business environment. There’s work, and then there’s the work you’re passionate about.

The kind of work that’s an extension of who you are. That’s the work we do at SHEIN.

Our values consist of putting the customer first, going all out, acting and adapting, continuous learning & innovating and encouraging synergy & collaboration at all levels within the business.

If you feel like you belong, consider the job description below and apply.

Come shine at SHEIN and join our growth story!

Job Responsibilities

• Handling and Escalation of B2B Import Declaration Customs Issues (referring to shipments from non-EU countries to the EU, and from Poland to the UK)
• Assess and categorize customs issues raised by agents. Follow SOP for matters already covered by existing procedures.
• Escalate issues not covered by SOP to the domestic customs team in a timely manner.
• Drive and execute solutions provided by the domestic customs team.
• Handling and Escalation of B2C Import Declaration Customs Issues
• Assess and categorize customs issues raised by customs brokers. Follow SOP for matters already covered by existing procedures.
• Escalate issues not covered by SOP to the domestic customs team in a timely manner.
• Drive and execute solutions provided by the domestic customs team
• Collect and provide local customs regulations and materials as required by the domestic customs department.
• Arrange communication with local European customs authorities and customs brokers as requested by the domestic customs department, and drive the output and implementation of solutions.
• Provide preemptive warnings and alerts to the domestic customs department based on local European conditions and unexpected issues.
• Summarize and systematize overall European customs operations. Continuously update and improve customs SOPs.

Job Requirements

• Minimum 3 years of experience in European cross-border e-commerce customs operations. Proficient in relevant European cross-border e-commerce customs rules and knowledge, with a clear understanding and interpretation of the field.
• Minimum 3 years of experience in European traditional general trade customs operations. Proficient in European import customs rules and knowledge, with extensive experience in handling exceptional issues.
• Strong analytical skills, with the ability to quickly identify problems and propose reasonable and effective solutions.
• Excellent internal and external communication skills. Capable of coordinating effectively within the team and communicating efficiently with service providers and customs authorities to reach consensus.
• Pragmatic, diligent, and results-oriented work ethic.