Customer Service Logistics operation Manager

JD.COM; Duisburg; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

JD.COM is seeking a dedicated Customer Service Manager to serve as the trusted partner for Chinese enterprises expanding into Europe, delivering seamless service and proactive support across Germany and the region.

You will cultivate long-term partnerships with European operations teams, coordinate with warehousing, transportation, IT systems, and drive continuous improvement through regular business reviews and incident management.

Qualifikationen

• Experience managing relationships with corporate clients across regions.
• Ability to coordinate cross-functional teams including warehousing, transportation and IT systems.
• Proven track record in driving improvements and optimizing client workflows.

Aufgaben

• Build and sustain strong relationships with clients’ European operations teams to ensure satisfaction and loyalty.
• Serve as the central liaison between clients and internal functions (warehousing, transportation, last-mile delivery, IT systems).
• Lead regular business reviews with client stakeholders to identify workflow improvements and reduce friction.
• Manage day-to-day client execution, resolve order discrepancies, verify tracking data, and handle incident management with transparency.

Kenntnisse

Customer relationship management

Stakeholder management

Logistics coordination

IT systems familiarity

Problem solving

Jobbeschreibung

We are looking for a dedicated Customer Service Manager to serve as the trusted partner for Chinese enterprises expanding into Europe—delivering seamless service and proactive support across the region.

What you’ll do:

• Cultivate long-term partnerships – Build and sustain strong relationships with clients’ European operations teams, ensuring high satisfaction and loyalty through attentive, solution-oriented service.
• Orchestrate end-to-end collaboration – Act as the central liaison between clients and our internal functions (warehousing, transportation, last-mile delivery, IT systems, etc.), aligning resources to guarantee swift, effective responses to all client requests.
• Drive continuous improvement – Lead regular business reviews with client stakeholders, identifying opportunities to refine workflows, reduce friction, and elevate both routine operations and emergency response capabilities.
• Own day-to-day execution – Manage business systems on behalf of clients, proactively resolve order discrepancies, verify tracking data, and handle incident management (e.g., loss, damage, delays) with transparency and accountability.