Customer Service Logistics Manager

JD.COM; Unna; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

JD.COM is seeking a Customer Service Manager to be the trusted partner for Chinese enterprises expanding into Europe, delivering seamless service and proactive support across the region. You will build long-term partnerships with client European operations teams, coordinating with internal functions (warehousing, transportation, IT, and more) to ensure swift, effective responses to all requests.

This role also drives continuous improvement via regular business reviews and proactive issue

Jobbeschreibung

We are looking for a dedicated Customer Service Manager to serve as the trusted partner for Chinese enterprises expanding into Europe—delivering seamless service and proactive support across the region.

What you’ll do:

• Cultivate long-term partnerships – Build and sustain strong relationships with clients’ European operations teams, ensuring high satisfaction and loyalty through attentive, solution-oriented service.
• Orchestrate end-to-end collaboration – Act as the central liaison between clients and our internal functions (warehousing, transportation, last-mile delivery, IT systems, etc.), aligning resources to guarantee swift, effective responses to all client requests.
• Drive continuous improvement – Lead regular business reviews with client stakeholders, identifying opportunities to refine workflows, reduce friction, and elevate both routine operations and emergency response capabilities.
• Own day-to-day execution – Manage business systems on behalf of clients, proactively resolve order discrepancies, verify tracking data, and handle incident management (e.g., loss, damage, delays) with transparency and accountability.