Legal Intake Specialist II

Jobtailor; Deutschland; Remote; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a client service and sales support specialist fluent in English and Spanish. You will build rapport with clients, manage conversations, and drive toward resolutions by offering tailored solutions to deepen understanding and confidence.

The role requires strong verbal and written communication, the ability to handle multiple client inquiries, and a professional, proactive approach.

Qualifikationen

• Experience in client service or sales support preferred.
• Strong client service skills with ability to anticipate and resolve problems with own initiative.
• Excellent verbal and written communication skills.
• Personal Injury or Claims experience is a plus, but not required.
• Professional in appearance and behavior.
• High School Diploma or GED required.
• College degree or professional certification preferred.
• Bilingual required (English and Spanish).
• Must be available for nights and weekends.
• Variable 8-hour shift schedules.

Aufgaben

• Establish rapport and relationships through effective communication
• Handle different types of situations and conversations, driving towards a resolution
• Answer questions and provide possible solutions to deepen understanding and build confidence with clients
• Provide strategic sales support by offering potential clients solutions and addressing their needs
• Build and foster potential client relations by managing multiple potential clients’ situations, needs, and inquiries on an ongoing basis
• Demonstrate strong verbal and written communication with potential clients and team members
• Work independently and effectively as part of a team
• Multi-task while remaining detail-oriented

Kenntnisse

Client service

Verbal communication

Written communication

Bilingual English/Spanish

Ausbildung

High School Diploma

GED

College Degree

Professional Certification

Jobbeschreibung

• Establish rapport and relationships through effective communication
• Handle different types of situations and conversations, driving towards a resolution
• Answer questions and provide possible solutions to deepen understanding and build confidence with clients
• Provide strategic sales support by offering potential clients solutions and addressing their needs
• Build and foster potential client relations by managing multiple potential clients’ situations, needs, and inquiries on an ongoing basis
• Demonstrate strong verbal and written communication with potential clients and team members
• Work independently and effectively as part of a team
• Multi-task while remaining detail-oriented

Requirements

• Experience in client service or sales support roles preferred
• Strong client service skills with ability to anticipate and resolve problems with own initiative
• Excellent verbal and written communication skills
• Personal Injury or Claims experience is a plus, but not required
• Professional in appearance and behavior
• High School Diploma or GED required
• College degree or professional certification preferred
• Bilingual required (English and Spanish)
• Must be available for nights and weekends
• Variable 8-hour shift schedules

Core Competencies

Demonstrates strong client service skills and effective communication abilities, with a focus on building relationships and providing strategic sales support. Bilingual in English and Spanish, capable of managing multiple client inquiries while maintaining attention to detail.

Highest-signal resume keywords

• Client Service Skills
• Verbal Communication
• Written Communication
• Bilingual (English and Spanish)
• Problem Resolution

Hard Skills

• Client Service Experience
• Sales Support Experience
• Personal Injury Experience
• Claims Experience

Soft Skills

• Effective Communication
• Relationship Building
• Multi-tasking
• Detail-oriented
• Professionalism

Certifications & Qualifications

• High School Diploma
• GED
• College Degree
• Professional Certification