Knowledge Management Analyst – Management Consultant IV

Jobtailor; Deutschland; Remote; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a knowledgeable documentation specialist to capture and organize project artifacts for federal program implementations in Germany. You will maintain a governed repository, develop SOPs, FAQs, and training materials, and ensure content is up to date and ready for audits.

You will collaborate across functional teams to validate content, support handoffs, and drive remediation of gaps, while upholding compliance, version control, and clear ownership throughout the lifecycle.

Qualifikationen

• Experience supporting knowledge management and documentation control in federal programs or enterprise systems.
• Ability to organize large volumes of project artifacts into a governed repository with clear ownership.
• Experience developing user-facing materials such as SOPs, FAQs, training aids, and troubleshooting docs.
• Ability to work across functional, technical, PMO, and business teams to validate content.
• Familiarity with implementation lifecycle artifacts and compliance-focused documentation.
• Strong written communication, editing, and information-structuring skills.
• Comfort operating in a compliance-forward environment with formal approvals and handoff expectations.

Aufgaben

• Capture and maintain project knowledge, including requirements, design decisions, process maps, and test evidence.
• Maintain a structured repository for approved artifacts and ensure teams are using current, validated content.
• Develop job aids, quick reference guides, FAQs, troubleshooting steps, and user support materials for training and go-live.
• Support documentation readiness for major delivery checkpoints (SIT, UAT, training, documentation handover).
• Coordinate with functional, technical, finance, reporting, and PMO stakeholders to validate content accuracy and usability.
• Identify documentation gaps, outdated artifacts, and missing approvals; drive remediation with owners.
• Help define artifact ownership, review cadence, approval flow, and version control.
• Organize evidence and support materials to enable smoother knowledge transfer to operations and agency users.
• Support office hours, training readiness, and post-go-live stabilization by ensuring updated procedures are documented.
• Maintain traceability across requirements, process documentation, training assets, test artifacts, and operational content.

Kenntnisse

Knowledge management

Documentation control

User-facing material development

Compliance-focused operations

Stakeholder coordination

Tools

Version Control

SOP Development

Test Evidence Management

Requirements Documentation

Process Mapping

Artifact Organization

Troubleshooting Documentation

Training Material Development

Operational Support Content

Auditability Improvement

Jobbeschreibung

• Capture and maintain project knowledge, including requirements, design decisions, process maps, configuration rationale, issue logs, test evidence, and support documentation.
• Maintain a structured repository for approved artifacts and ensure teams are using current, validated content rather than draft or outdated materials.
• Develop job aids, quick reference guides, FAQs, troubleshooting steps, and user support materials for training, go-live, hyper care, and steady-state operations.
• Support documentation readiness for major delivery checkpoints, including SIT, UAT, user confirmation testing, training, documentation handover, and agency validation activities.
• Coordinate with functional, technical, finance, reporting, and PMO stakeholders to validate content accuracy, completeness, and usability.
• Identify documentation gaps, outdated artifacts, duplicate content, and missing approvals; drive remediation with the appropriate owners.
• Help define artifact ownership, review cadence, approval flow, version control, retention expectations, and retirement criteria for core materials.
• Organize evidence and support materials to enable smoother knowledge transfer to operations, support teams, and agency users.
• Support office hours, training readiness, and post-go-live stabilization by ensuring common issues, resolutions, and updated procedures are documented and easy to access.
• Maintain traceability across requirements, process documentation, training assets, test artifacts, and operational support content to improve auditability and sustainment readiness.

Requirements

• Experience supporting knowledge management, documentation control, training content, or operational readiness in a federal program or enterprise system implementation.
• Strong ability to organize large volumes of project artifacts into a structured, governed repository with clear ownership and version control.
• Experience developing user-facing materials such as SOPs, quick reference guides, FAQs, training aids, and troubleshooting documentation.
• Ability to work across functional, technical, PMO, and business teams to validate content and keep documentation aligned to approved decisions.
• Familiarity with implementation lifecycle artifacts, including requirements, design documents, test evidence, training materials, cutover content, and hyper care support materials.
• Strong written communication, editing, and information-structuring skills with high attention to detail.
• Comfort operating in a compliance-forward environment with formal approvals, documentation discipline, and handoff expectations.
• Experience supporting knowledge transfer, documentation handover, and sustainment readiness is preferred.
• DoD Experience a plus

Core Competencies

Demonstrates expertise in knowledge management and documentation control, with a focus on developing user-facing materials and ensuring compliance in federal program environments. Proficient in organizing project artifacts and maintaining structured repositories to support operational readiness and knowledge transfer.

Highest-signal resume keywords

• Knowledge Management
• Documentation Control
• User-Facing Material Development
• Compliance-Focused Operations
• Stakeholder Coordination

ATS Optimization Keywords

Hard Skills

• Requirements Documentation
• Process Mapping
• Training Material Development
• Version Control
• Artifact Organization
• SOP Development
• Troubleshooting Documentation
• Test Evidence Management
• Operational Support Content
• Auditability Improvement

Soft Skills

• Strong Written Communication
• Attention to Detail
• Information Structuring
• Collaboration
• Editing Skills

Industry Keywords

• Federal Program
• Enterprise System Implementation
• Implementation Lifecycle
• DoD Experience
• Hyper Care Support