Key Account Manager

Mackinnon Bruce International; Hamburg; Vor Ort; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Mackinnon Bruce International is assisting a global fragrance and flavors leader in recruiting a Key Account Manager for the DACH region, focusing on home and personal care fragrances. The role demands building long‑term client relationships and managing key accounts across Europe.

Responsibilities include growing sales with existing clients, developing new business, guiding a Sales Administrator, and coordinating with marketing, legal, and R&D to meet targets.

Qualifikationen

• 7+ years of account management experience in the fragrance industry.
• Experience selling into home and personal care customers.
• Fluent in English and German.
• Willingness to travel up to 30% across the DACH region and Benelux.

Aufgaben

• Grow and develop sales with existing clients while generating new business with prospective customers.
• Supervise and manage the daily tasks of a Sales Administrator Fragrances, organising workflow, supervising attendance and ensuring clarity on duties and delegated tasks.
• Define goals and deadlines, communicate objectives, conduct performance evaluations and provide constructive feedback and coaching.
• Plan, establish and execute customer development plans.
• Manage price negotiations with customers, supported by the commercial line manager.
• Establish sales budgets and update forecasts regularly.
• Act as trusted partner and primary contact for customers.
• Serve as the link between customers, marketing and internal teams.
• Resolve customer issues and complaints to maintain trust.
• Drive new sales that develop into long-lasting relationships.
• Manage specific customer agreements (confidentiality, commercial contracts) in conjunction with relevant departments (Legal, R&D, Management).
• Agree expenses budget with management and commit to the financial framework.
• Communicate regularly with Customer Service and other functions (e.g. regulatory) to ensure satisfactory service levels.
• Complete administrative documents to support internal communication (visit reports, claims, etc.)

Kenntnisse

Account management

Sales

Customer relationships

Bilingual EN/DE

Jobbeschreibung

Our client is a global leader within the fragrance and flavors industry. Due to continued growth in the European region, they are looking to hire a Key Account Manager is responsible for selling the company's fragrance portfolio, building reliable long-term client relationships of mutual benefit across the DACH region with a focus on home and personal care fragrances.

The Role

• Grow and develop sales with existing clients while generating new business with prospective customers
• Supervise and manage the daily tasks of a Sales Administrator Fragrances, organising workflow, supervising attendance and ensuring clarity on duties and delegated tasks
• Define goals and deadlines, communicate objectives, conduct performance evaluations and provide constructive feedback and coaching
• Plan, establish and execute customer development plans
• Manage price negotiations with customers, supported by the commercial line manager
• Establish sales budgets and update forecasts regularly
• Act as trusted partner and primary contact for customers
• Serve as the link between customers, marketing and internal teams
• Resolve customer issues and complaints to maintain trust
• Drive new sales that develop into long-lasting relationships
• Manage specific customer agreements (confidentiality, commercial contracts) in conjunction with relevant departments (Legal, R&D, Management)
• Agree expenses budget with management and commit to the financial framework
• Communicate regularly with Customer Service and other functions (e.g. regulatory) to ensure satisfactory service levels
• Complete administrative documents to support internal communication (visit reports, claims, etc.)

The Requirements

• 7+ years of account management experience in the fragrance industry. Experience must be on the fragrance house side not customer/brand side.
• Experience selling into customers within home and personal care.
• Fluent in English and German.
• Willingness to travel across DACH region and Benelux up to 30%.