(Junior) E-Commerce Manager (all genders) Hamburg, Germany

About You - Collins GmbH & Co. KG; Hamburg; On-site; EUR 60,000 - 75,000; Full time

Job summary

About You - Collins GmbH & Co. KG in Hamburg seeks an operations-focused professional to monitor shop KPIs, identify anomalies, and drive corrective actions with cross-functional teams.

The role includes testing 20+ shop frontends, supporting releases and sign-offs, and managing transactional emails, legal pages, delivery notes, and app store reviews, serving as the main Customer Service interface. The candidate will coordinate various stakeholders, identify inefficiencies, and implement

Responsibilities

• Monitor key shop KPIs, including funnel conversion, cancellation rates and payment shares, identify anomalies and drive corrective actions with relevant teams
• Test our 20+ shop frontends and support releases and rollouts through thorough implementation checks, testing and sign-off
• Manage transactional emails, legal pages, delivery notes and app store reviews, and act as the main interface to Customer Service
• Coordinate stakeholders and processes related to our external partner assortment
• Identify operational inefficiencies, improve processes to make them more reliable and scalable, and leverage AI to automate repetitive tasks
• Support successful project delivery through proactive coordination and close collaboration with relevant stakeholders

Job description

• Monitor key shop KPIs, including funnel conversion, cancellation rates and payment shares, identify anomalies and drive corrective actions with relevant teams
• Test our 20+ shop frontends and support releases and rollouts through thorough implementation checks, testing and sign-off
• Manage transactional emails, legal pages, delivery notes and app store reviews, and act as the main interface to Customer Service
• Coordinate stakeholders and processes related to our external partner assortment
• Identify operational inefficiencies, improve processes to make them more reliable and scalable, and leverage AI to automate repetitive tasks
• Support successful project delivery through proactive coordination and close collaboration with relevant stakeholders