Junior Customer Service Consultant DACH & International (German Speaker)

Virtuagym; Berlin; A distancia; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work Germany

25 vacation days

Home office hardware

OpenUp coaching

Europe travel option

Descripción de la vacante

Virtuagym is expanding its Customer Success team in EMEA and seeks a Customer Service Consultant for the DACH and international markets, based in Germany. You will deliver exceptional support to German- and English-speaking customers, strengthen client relationships and drive long-term satisfaction.

This fully remote role offers a flexible work setup within Germany, with opportunities to grow in a fast-paced SaaS environment.

Formación

• German language skills: native or near-native.
• English language skills: good written and spoken.
• 1–2 years in customer-facing role.
• SaaS/software CS experience preferred.

Responsabilidades

• Investigate and resolve system issues with the product department.
• Provide email and phone-based customer support.
• Build and nurture customer relationships to improve retention.
• Offer creative solutions, handle objections and de-escalate difficult scenarios.
• Address churn risks, cancellations and payment queries.
• Contribute to process improvements through feedback and projects.

Conocimientos

German fluency

English proficiency

Customer-facing exp

SaaS CS experience

Problem-solving

Descripción del empleo

As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Germany. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights. Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

Our head office is located in the heart of Amsterdam, but we're a remote-friendly company. This is a full-time, fully remote position based in Germany, working with our international teams.

What the Customer Service Consultant DACH & International role looks like

As a Customer Service Consultant for the DACH & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

Some of your key tasks

• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.

What you will bring to the team

• [Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
• 0-2 years of experience in a customer-facing role;
• Tech-savvy, a critical and logical thinker;
• Proven problem-solving skills and a knack for finding solutions;
• Structured, and organized, with good time management and attention to detail;
• Confidence, adaptability, and a positive attitude;
• Prior experience in SaaS/software CS is preferred (this is not a call center position!).

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.

Benefits:

• Make a real impact from day one in a fast-growing company!
• Flexible working: Work remotely from anywhere in Germany.
• 25 paid vacation days (based on full-time employment), with the option to purchase additional days off.
• Home office setup, including hardware
• Work from anywhere in Europe for up to 12 weeks per year, with a maximum of 4 consecutive weeks.
• Unlimited access to psychological coaching and personal support through OpenUp.

Our Company Culture

• Plenty of opportunities for personal and professional growth.
• Flat hierarchies, genuine ownership, and the freedom to make your own decisions.
• Ski trips, spring parties, and many more team events.
• Work in an international team with colleagues from over 35 different nationalities.

Ready to join us?

For any questions on the vacancy, please get in touch with the recruitment team at [e-mail].