Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Patrique Mercier Recruitment Fr; Deutschland; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Bulgaria seeks an Italian Speaking Solutions Consultant to deliver exceptional client service, troubleshoot issues, and ensure high satisfaction across time zones. You will be the main Italian-language contact, handling inquiries and providing tailored solutions.

This on-site role requires native or fluent Italian, EU passport, and willingness to relocate. You will collaborate with international teams, document interactions in our CRM, and participate in fully paid

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills, essential for success in Italian-speaking jobs and global customer support environments.
• Proven ability to troubleshoot and solve problems in a fast-paced environment.
• Previous experience in a customer-facing role or the Customer Support Services industry is highly desirable.
• Commitment to relocating for this on-site Italian Speaking Solutions Consultant position in Bulgaria.

Responsibilities

• Deliver exceptional service to clients, acting as the primary point of contact for inquiries within the Customer Support Services sector.
• Resolve complex technical and account-related issues with precision and empathy in the Italian language.
• Maintain high levels of customer satisfaction by providing tailored solutions that meet unique client needs.
• Collaborate with international teams to ensure seamless service delivery across various time zones.
• Document all interactions accurately within our advanced CRM systems to ensure high-quality service standards.
• Proactively identify opportunities to improve service protocols and efficiency in your daily operations.
• Stay updated on product knowledge to provide accurate and authoritative guidance to all callers.

Skills

Fluent Italian

Interpersonal skills

Problem solving

Customer support experience

Willing to relocate

Tools

CRM systems

Job description

Italian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating career growth while shaping the future of the Customer Support Services industry across the continent.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Solutions Consultant position in Bulgaria, a role designed to provide elite service within the dynamic Customer Support Services industry. If you are looking for exciting jobs in Bulgaria that offer international exposure, this is the perfect opportunity to advance your career while living in one of Europe's most vibrant capitals.

Key Responsibilities

• Deliver exceptional service to clients, acting as the primary point of contact for inquiries within the Customer Support Services sector.
• Resolve complex technical and account-related issues with precision and empathy in the Italian language.
• Maintain high levels of customer satisfaction by providing tailored solutions that meet unique client needs.
• Collaborate with international teams to ensure seamless service delivery across various time zones.
• Document all interactions accurately within our advanced CRM systems to ensure high-quality service standards.
• Proactively identify opportunities to improve service protocols and efficiency in your daily operations.
• Stay updated on product knowledge to provide accurate and authoritative guidance to all callers.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills, essential for success in Italian-speaking jobs and global customer support environments.
• Proven ability to troubleshoot and solve problems in a fast-paced environment.
• Previous experience in a customer-facing role or the Customer Support Services industry is highly desirable.
• Commitment to relocating for this on-site Italian Speaking Solutions Consultant position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria provides an incredible opportunity to experience a unique blend of historical charm and modern urban living. Bulgaria offers a favorable climate, a rich cultural heritage, and a social environment that welcomes international professionals with open arms.

Beyond the professional benefits, the quality of life in Bulgaria is exceptional, with a highly affordable cost of living and a vibrant gastronomy scene. By accepting this Italian Speaking Solutions Consultant position in Bulgaria, you will join a thriving community of expats who have discovered that Bulgaria is one of the best kept secrets for career and personal development in the heart of Europe.