German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Hamburg; Hybrid; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Solutions Consultant to join our team in Sofia. You will deliver high-quality technical and functional support to German-speaking clients via phone, email, and live chat, acting as the primary contact and ensuring exceptional service.

You will manage CRM records, collaborate with cross-functional teams, and contribute to knowledge bases. Relocation to Sofia is required, with fully supported international relocation and a competitive monthly

Qualifications

• Native or fluent German (spoken and written).
• Proven experience in Customer Support Services or a similar client-facing role.

Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Act as a primary contact for German-speaking clients.
• Analyze complex customer issues and deliver tailored solutions.
• Maintain detailed CRM records to ensure seamless service delivery.
• Collaborate with cross-functional teams to escalate and resolve technical challenges.
• Contribute to knowledge bases and support workflows.
• Achieve individual and team performance metrics in a fast-paced environment.

Skills

German fluency

Customer support

Communication skills

Problem solving

CRM experience

Relocation willingness

Tools

CRM

Live chat

Ticketing system

Job description

German Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO sectors, we are dedicated to curating career-defining opportunities that prioritize professional growth and exceptional employee experience.

Job Overview

We are currently searching for a dynamic professional to join our team as a German Speaking Solutions Consultant in Sofia. This German Speaking Solutions Consultant position in Bulgaria offers a unique chance to excel in the competitive Customer Support Services industry while enjoying a fully supported international career move.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Act as a primary point of contact for German-speaking clients, ensuring consistent excellence in Customer Support Services.
• Analyze complex customer issues and deliver tailored solutions that improve overall user satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure seamless service delivery.
• Collaborate with cross-functional teams to escal and resolve technical challenges effectively.
• Contribute to the continuous improvement of knowledge bases and support workflows.
• Achieve individual and team performance metrics in a fast-paced Customer Support Services environment.
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong problem-solving skills and the ability to navigate complex digital platforms.
• Excellent communication skills and a passion for delivering premium service.
• Willingness to relocate to Sofia for this German Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Career development opportunities in one of the best German-speaking jobs in the region.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of history, modern urban lifestyle, and breathtaking natural scenery. When searching for German-speaking jobs, Sofia stands out as a vibrant hub that provides a high quality of life at an affordable cost, making it an ideal destination for international professionals settling into Bulgaria.

Beyond the career opportunities, Bulgaria is renowned for its culinary delights, welcoming culture, and diverse climate ranging from snowy mountains to golden Black Sea beaches. By choosing this German Speaking Solutions Consultant position in Bulgaria, you are setting yourself up for an enriching international experience in the heart of Europe.