Italian Customer Support Representative - Remote in Greece

Embedded Shishya; Deutschland; Remote; EUR 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits

Training and Educational Platforms

Relocation package incl. travel and初期の

Zusammenfassung

Embedded Shishya is seeking an Italian-speaking Customer Support Representative to join our team, with options for remote or on-site work in Greece. You will be part of a fast-paced environment focused on delivering top-tier service.

You will handle inquiries via chat, email, and phone, identify customer needs, and provide accurate information while building trust. Great communication, presentation skills, and time-management are essential.

Qualifikationen

• Fluency in Italian (C1–C2) required.
• Excellent English (B2–C1) required.
• Strong communication and presentation skills.
• Customer-oriented with ability to adapt to various personalities.
• Ability to multi-task and manage time effectively.

Aufgaben

• Handle incoming chats, emails, and phone calls.
• Identify customer needs to achieve satisfaction.
• Build trust through open and interactive communication.
• Provide accurate information using available tools and methods.
• Keep records and process customer accounts and documents.
• Follow communication procedures, guidelines, and policies.

Kenntnisse

Italian fluency

English proficiency

Phone skills

Communication

Presentation

Customer orientation

Time management

Multi-tasking

Tools

MS Office

Jobbeschreibung

Looking for a role where your love for the Italian language and helping others plays a major factor? We are hiring on behalf of our client for the role of Italian Customer Support Representative - Remote/On-site in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Italian (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively..

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation