Polish Customer Advisor in Greece

Embedded Shishya; Deutschland; Vor Ort; EUR 13.392 - 20.088; Vollzeit

Benefits dieser Stelle

Competitive salary

Monthly bonus

Meal vouchers

Health care benefits

Training platforms

Relocation package

Zusammenfassung

Embedded Shishya is hiring a Polish Customer Service Agent with remote/on-site options in Greece. You will support customers through chat, email or phone, helping them with their needs and building trust within a fast-paced team.

The role requires fluent Polish and strong English, solid MS Office skills, and excellent communication. Flexible hours and opportunities for growth are offered, with relocation support for candidates moving from abroad.

Qualifikationen

• Fluent Polish (C1–C2)
• Very good English (B2–C1)
• Strong communication and presentation skills
• Ability to multi-task and manage time

Aufgaben

• Handle incoming chat, email, or phone calls.
• Identify customer needs to achieve satisfaction.
• Build trust through open and interactive communication.
• Provide accurate information using available tools.
• Keep records of customer interactions and process accounts.
• Follow communication procedures, guidelines, and policies.

Kenntnisse

Polish language fluency

English proficiency

MS Office skills

Communication skills

Active listening

Time management

Customer orientation

Tools

MS Office

Jobbeschreibung

Looking for a role where your love for the Polish language and helping others plays a major factor? We are hiring on behalf of our client for the role of Polish Customer Service Agent - Remote/On-site in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Polish (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively..

Benefits

• Competitive Salary
• Monthly Bonus
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation