IT Systems Administrator

Jobtailor; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a skilled SaaS administrator to own core collaboration platforms and drive automation. The role involves incident resolution, stakeholder communication, and continuous improvement across tools like Google Workspace, Slack, and Notion.

You will coordinate with teams and vendors, monitor health and costs, and support rollouts while ensuring security alignment.

Qualifikationen

• Minimum 5 years of experience administering SaaS platforms.
• Experience in ITSM ticketing models and incident handling.
• Strong ability to design and implement API integrations.

Aufgaben

• Own and develop core collaboration tools and manage the request queue.
• Coordinate with internal teams and vendors to resolve incidents.
• Communicate status, timelines, and resolutions clearly to requesters.
• Identify recurring issues and drive process improvements.
• Explore automation using tools like Workato or AI workflows.
• Monitor system health, adoption, and cost efficiency.
• Support testing, validation, and feature rollouts for projects.
• Partner with business teams to align tools with security standards.

Kenntnisse

SaaS administration

ITSM ticketing

API integrations

Troubleshooting

Stakeholder communication

Multi‑tasking

Tools

Google Workspace

Slack

Notion

DocuSign

Jobbeschreibung

Responsibilities

• Administer core collaboration systems (e.g. Google Workspace, Slack, Notion, DocuSign or other IT business applications) by owning the product development of these tools and managing the queue of requests.
• Coordinate with internal teams and vendors to facilitate high-priority incident resolution.
• Communicate clearly with requesters on status, timelines, and resolutions in line with Service Level Agreements (SLAs).
• Identify recurring issues, inefficiencies, and manual processes through ticket trends and user feedback.
• Drive continuous improvement initiatives to enhance system usability, reliability, and data quality.
• Explore automation and orchestration opportunities using tools like Workato or AI-assisted workflows to create end-to-end system flows.
• Monitor and maintain system health, adoption, and cost efficiency.
• Support system implementations and enhancements by assisting with testing and validation, feature rollouts and upgrades, and in-house product development projects.
• Partner with business teams to improve how systems support operational workflows and ensure tools are aligned with our security standards.

Requirements

• 5 years of experience administering SaaS platforms (e.g. Google Workspace, Slack, Notion, DocuSign, or other IT business applications)
• Experience working within an ITSM or ticket-based support model.
• Familiarity with APIs, integrations, and cross-system data flows.
• Strong problem-solving skills with a structured approach to troubleshooting and continuous improvement.
• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Self‑motivated, detail‑oriented, and comfortable managing multiple priorities in a fast‑paced environment.

Core Competencies

Demonstrates expertise in administering SaaS platforms and managing collaboration systems, with a focus on continuous improvement, automation, and effective communication across technical and non‑technical teams.