Desktop Support Associate II

Jobtailor; Deutschland; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a skilled IT Support Specialist to assist a distributed workforce, spanning remote and in‑office staff. You will manage onboarding/offboarding, incident/change management, and triage requests, while optimizing how IT processes run.

You’ll administer Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom, with a focus on macOS support, SaaS access, and security controls. Collaboration and clear communication are essential in this role.

Qualifikationen

• 3+ years of IT or desktop support experience.
• Experience documenting and maintaining IT processes.
• Strong knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom.
• Advanced macOS support in a managed enterprise setting.
• Familiarity with endpoint security tooling, MDM and SSO integrations.
• Experience with meeting room/conferencing tech (Zoom Rooms).
• Nice to have scripting/automation or low-code to streamline IT workflows.
• PM experience with cross-functional technical projects.
• Excellent written and verbal communication; able to translate tech for non-technical audiences.
• Collaborative, patient, and solutions‑oriented support approach.

Aufgaben

• Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff.
• Execute core IT processes including onboarding, offboarding, incident management, and change management, while identifying improvement opportunities.
• Triaging and responding to the IT support queue to maintain SLAs across a distributed workforce.
• Support and administer core SaaS platforms: Okta, Jamf, Google Workspace, Slack, Atlassian, Zoom.
• Support identity and access management workflows including provisioning, SSO configurations, and access reviews.
• Uphold endpoint security standards including patching, configuration enforcement, and MDM policy management.
• Coordinate with vendors to resolve issues and procure hardware/networking as needed.
• Participate in IT application rollouts and cross-functional technology projects.
• Identify opportunities to automate repetitive tasks and improve service delivery.
• Maintain accurate technical documentation for processes, systems, and projects.
• Contribute to IT knowledge base to support scalability and self-service.
• Provide end-user training on tools and processes to promote technology fluency.

Kenntnisse

IT support

MacOS support

SaaS administration

Scripting/automation

Project management

Communication

Tools

Jamf

Okta

Google Workspace

Slack

Atlassian

Zoom

Jobbeschreibung

Responsibilities

• Serve as a primary resource for day-to‑day end‑user support across hardware, software, and SaaS applications for remote and in‑office staff.
• Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work.
• Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce.
• Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom.
• Support identity and access management workflows, including provisioning, SSO configurations, and access reviews.
• Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team.
• Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed.
• Participate in and contribute to IT application rollouts and cross‑functional technology projects.
• Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency.
• Maintain accurate, high‑quality technical documentation for processes, systems, and projects.
• Contribute to the IT knowledge base to support team scalability and end‑user self‑service.
• Provide end‑user training on tools and processes to promote technology fluency across the organization.

Requirements

• 3+ years of relevant IT or desktop support experience
• Demonstrated experience developing, documenting, and maintaining IT processes and procedures
• Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom
• Advanced knowledge of macOS environments, with experience supporting Apple devices (Mac, iPhone, iPad) in a managed enterprise setting
• Familiarity with endpoint security tooling, MDM platforms, and SSO/identity provider integrations
• Experience supporting meeting room and conferencing technology (Zoom Rooms, telephony, AV equipment)
• Comfort with scripting, automation tools, or low‑code platforms to streamline IT workflows is a plus
• Project management experience, including cross‑functional technical projects
• Excellent written and verbal communication skills; able to translate technical concepts for non‑technical audiences
• Collaborative, people‑first approach to support — patient, thorough, and solutions‑oriented

Core Competencies

Demonstrates expertise in IT support processes, including onboarding, incident management, and endpoint security, while effectively managing SaaS applications and providing end‑user training. Proficient in automating workflows and maintaining high‑quality technical documentation to enhance service delivery and team scalability.