Overview
At Yalwa, bringing people together is our mission. We strive to make the digital world a place where people build real-life connections. Working at Yalwa means being part of a friendly, passionate team of people from over twenty-five different countries. You’ll have the opportunity to challenge yourself, evolve, share your knowledge, hone your skills and work on ambitious projects.
Are you a true IT all-rounder with a passion for hands-on solutions and experience with MacOS? You will play a central role in directly managing our IT systems, maintaining the office IT infrastructure, and resolving all technical issues on-site.
Responsibilities
- Primary contact of all IT-related issues in the office environment
- Ensure employee satisfaction through professional and friendly service
- Be open to deepen knowledge in Linux production environments and grow in this area
- Participate in a shared, rotating on-call duty to support live production systems
- Provide technical support and troubleshoot hardware, software, and network problems
- Manage and maintain all macOS client systems, including centralized administration via SimpleMDM
- Oversee the entire office network infrastructure (switches, routers, firewalls, VPNs, wireless, cabling)
- Administer and maintain office IT infrastructure (printers, phones, conference rooms, displays)
- Manage user accounts and permissions across IT systems
- Efficiently manage office services such as Jira, Confluence, and Google Workspace
- Monitor and handle tickets and IT requests
- Implement IT policies and procedures to ensure security and efficiency
- Plan and execute IT security projects, including security strategy development
- Create and maintain support documentation, knowledge bases, and training materials
Qualifications
- Completed vocational training or studies in an IT-related field
- 3 years of relevant work experience aligned with the job description
- Hands-on experience with MacOS
- Familiarity with Linux systems (a strong plus for growth into infrastructure roles)
- Proficiency in English
- Patient and service-oriented approach
- Strong ability to work independently and in a structured way
What we offer
- Pleasant working atmosphere in modern offices
- Hybrid work model
- Great team and enjoyable work environment
- A strong employer with a 15-year success story
- Further training and qualification opportunities
- Health promotion, massages, retirement plan, lunch, MacBook Pro and more
Ready to take your career to the next level? If you are looking for a company that cultivates talent and provides room to grow, Yalwa could be the right fit. Please send us your application today!
Employment type
Job function
Industries
- Technology, Information and Internet
Bad Schwalbach, Hesse, Germany — 2 months ago