IT System Administrator (f/m/d)

MacDermid Alpha Electronics Solutions; Bad Sulza; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Onboarding and training

Bonuses for outstanding performance

Job summary

MacDermid Alpha Electronics Solutions in Germany is seeking an IT Service Delivery Specialist to ensure reliable IT services across our global organization. You will manage day-to-day operations, incidents, and requests, while collaborating with infrastructure, applications, and security teams to maintain SLAs and drive improvements.

We value ITIL knowledge, strong communication, and the ability to work across borders.

Qualifications

• Knowledge of ITIL principles and ITSM processes.
• Experience delivering IT services in a global organization.
• Strong communication, analytical and collaborative skills.
• Degree in IT, Computer Science or related field.

Responsibilities

• Oversee day-to-day IT service operations and ensure SLAs are met.
• Coordinate incidents and requests, guiding cross-team resolution.
• Monitor service performance and generate improvement reports.
• Collaborate with infrastructure, applications and security teams.
• Support IT projects and maintain accurate ITSM documentation.

Skills

ITSM

ITIL

Communication skills

Analytical thinking

Collaboration

Education

Degree in IT/CS

Tools

ServiceNow

IT monitoring tools

Job description

Business Unit: MAES

Division: Compugraphics

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today’s competitive landscape.

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are seeking a customer-focused and technically skilled IT Service Delivery Specialist to ensure the smooth delivery of IT services across our global organization. This role is ideal for someone who thrives in a dynamic environment, understands IT service management principles, and is passionate about delivering high-quality support and solutions to internal stakeholders.

You will play a key role in maintaining service reliability, managing incidents and requests, and driving continuous improvement in IT operations.

What will you be doing?

As IT Service Delivery Specialist, you will:

• Manage IT service operations: Oversee day-to-day delivery of IT services, ensuring adherence to SLAs and service quality standards.
• Handle incidents and requests: Act as a point of contact for escalated issues, coordinating resolution and communicating updates to stakeholders.
• Monitor performance: Track service metrics, analyze trends, and prepare reports to identify improvement opportunities.
• Collaborate with global teams: Work closely with infrastructure, applications, and security teams to ensure seamless service delivery.
• Support IT projects: Assist in the rollout of new systems, upgrades, and process improvements.
• Maintain documentation: Ensure accurate records of incidents, changes, and configurations in ITSM tools.
• Drive continuous improvement: Identify gaps in service delivery and propose solutions to enhance efficiency and user experience.
• Ensure compliance: Adhere to IT governance, security policies, and regulatory requirements.

Who are You?

You are:

• Customer-oriented: You prioritize user experience and communicate with empathy and clarity.
• Organized and detail-focused: You manage multiple tasks effectively and ensure accuracy in documentation.
• Analytical and proactive: You identify issues early and take initiative to resolve them.
• Collaborative and dependable: You work well with global teams and build strong relationships.
• Adaptable and resilient: You thrive in a fast-paced environment and respond well to change.
• Solution-driven: You focus on delivering practical, effective outcomes for stakeholders.

What competencies will you need?

• IT Service Management Expertise: Knowledge of ITIL principles and experience with ITSM tools (e.g., ServiceNow).
• Technical Skills: Familiarity with infrastructure, networking, and application support in a corporate environment.
• Incident & Problem Management: Ability to manage escalations and coordinate resolution across teams.
• Performance Monitoring: Experience tracking KPIs and preparing service reports.
• Communication Skills: Strong verbal and written communication, with the ability to explain technical issues clearly.
• Compliance Awareness: Understanding of IT governance, cybersecurity, and data protection regulations.
• Project Support: Ability to assist with IT implementations and upgrades.
• Education & Experience: Degree in IT, Computer Science, or related field; prior experience in IT service delivery or support roles in a global organization preferred.

We are Offering...

• A positive working atmosphere within a well-coordinated, cooperative, and motivated team
• An interesting and varied range of tasks in an international company
• Comprehensive onboarding and training across different areas of responsibility
• Opportunities for professional development and further training
• Collegiality, respect, and recognition as core values of our company
• Attractive social benefits and employee offers
• Performance-based compensation with the opportunity to earn additional bonuses for outstanding performance

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.