IT System Administrator (f/m/d)

Element-Solutions-Inc; Jena; On-site; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Positive team environment

International company exposure

Comprehensive onboarding and training

Professional development opportunities

Competitive social benefits

Performance-based bonuses

Job summary

MacDermid Alpha Electronics Solutions, a global division of Element Solutions Inc., is seeking an IT Service Delivery Specialist to ensure reliable IT services across the organization. You will manage incidents, track SLAs, and drive improvements in a fast-paced environment.

This role requires ITIL know-how, experience with ITSM tools like ServiceNow, and collaboration with infrastructure, applications, and security teams. A degree in IT or CS and global delivery experience are preferred.

Qualifications

• ITIL principles and ITSM tools experience (e.g., ServiceNow).
• Infrastructure, networking, and application support knowledge.
• Incident and problem management with cross-team coordination.
• Degree in IT, CS, or related field; global delivery experience preferred.

Responsibilities

• Manage IT service operations and SLAs.
• Handle incidents and requests and coordinate resolutions.
• Monitor service performance and generate improvement reports.
• Collaborate with global teams to ensure seamless delivery.
• Support IT projects and maintain documentation.
• Drive continuous improvements and ensure compliance.

Skills

ITSM knowledge

Incident management

Performance monitoring

Communication skills

Compliance awareness

Project support

Technical skills

Education & experience

Education

Degree in IT/CS

Tools

ServiceNow

Job description

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Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are seeking a customer-focused and technically skilled IT Service Delivery Specialist to ensure the smooth delivery of IT services across our global organization. This role is ideal for someone who thrives in a dynamic environment, understands IT service management principles, and is passionate about delivering high-quality support and solutions to internal stakeholders.

You will play a key role in maintaining service reliability, managing incidents and requests, and driving continuous improvement in IT operations.

What will you be doing?

As IT Service Delivery Specialist, you will:

• Manage IT service operations: Oversee day-to-day delivery of IT services, ensuring adherence to SLAs and service quality standards.
• Handle incidents and requests: Act as a point of contact for escalated issues, coordinating resolution and communicating updates to stakeholders.
• Monitor performance: Track service metrics, analyze trends, and prepare reports to identify improvement opportunities.
• Collaborate with global teams: Work closely with infrastructure, applications, and security teams to ensure seamless service delivery.
• Support IT projects: Assist in the rollout of new systems, upgrades, and process improvements.
• Maintain documentation: Ensure accurate records of incidents, changes, and configurations in ITSM tools.
• Drive continuous improvement: Identify gaps in service delivery and propose solutions to enhance efficiency and user experience.
• Ensure compliance: Adhere to IT governance, security policies, and regulatory requirements.

Who are You?

You are:

• Customer-oriented: You prioritize user experience and communicate with empathy and clarity.
• Organized and detail-focused: You manage multiple tasks effectively and ensure accuracy in documentation.
• Analytical and proactive: You identify issues early and take initiative to resolve them.
• Collaborative and dependable: You work well with global teams and build strong relationships.
• Adaptable and resilient: You thrive in a fast-paced environment and respond well to change.
• Solution-driven: You focus on delivering practical, effective outcomes for stakeholders.

What competencies will you need?

• IT Service Management Expertise: Knowledge of ITIL principles and experience with ITSM tools (e.g., ServiceNow).
• Technical Skills: Familiarity with infrastructure, networking, and application support in a corporate environment.
• Incident & Problem Management: Ability to manage escalations and coordinate resolution across teams.
• Performance Monitoring: Experience tracking KPIs and preparing service reports.
• Communication Skills: Strong verbal and written communication, with the ability to explain technical issues clearly.
• Compliance Awareness: Understanding of IT governance, cybersecurity, and data protection regulations.
• Project Support: Ability to assist with IT implementations and upgrades.
• Education & Experience: Degree in IT, Computer Science, or related field; prior experience in IT service delivery or support roles in a global organization preferred.

We are Offering...

• A positive working atmosphere within a well-coordinated, cooperative, and motivated team
• An interesting and varied range of tasks in an international company
• Comprehensive onboarding and training across different areas of responsibility
• Opportunities for professional development and further training
• Collegiality, respect, and recognition as core values of our company
• Attractive social benefits and employee offers
• Performance-based compensation with the opportunity to earn additional bonuses for outstanding performance

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.