IT Supporter (m/f/d)

GULP Information Services GmbH; Köln; Vor Ort; EUR 34.000 - 43.000; Vollzeit

Zusammenfassung

GULP Information Services GmbH in Cologne is seeking an IT Support Specialist to resolve end-user issues via phone and ticket systems, coordinating with IT teams and business units. You will contribute to a knowledge base and help streamline common problems.

Requirements include completed IT training (e.g., IT specialist), initial helpdesk experience, SAP proficiency, and excellent German language skills. The role emphasizes independent, structured work and strong communication in a

Qualifikationen

• Completed IT training, e.g. as an IT specialist
• Initial practical experience in first-level support or helpdesk
• Proficient use of SAP and a general understanding of IT processes
• Excellent German skills, both spoken and written
• Independent, structured and meticulous work style
• Strong communication skills and teamwork skills

Aufgaben

• Handle end-user problems and questions via phone and ticket system
• Provide direct assistance or forward inquiries to appropriate IT specialists
• Act as a liaison between business departments and IT
• Create and maintain simple instructions for the knowledge base
• Identify recurring issues for sustainable troubleshooting

Kenntnisse

German language

Communication

Teamwork

Troubleshooting

IT coordination

Ausbildung

IT training

Tools

SAP

Jobbeschreibung

Time for a career change with a new job as an IT Support Specialist? Tell us about your qualifications and preferences! We have contacts with top companies nationwide. Through direct placement, we'll find the perfect position for you, a permanent role directly with an IT client in Cologne. We'll take care of everything else – completely free of charge, of course. We pride ourselves on our open company culture and welcome all applications.

Your responsibilities will include: Handling end-user problems and questions via phone and ticket system; providing direct assistance or forwarding inquiries to appropriate IT specialists; acting as a liaison between business departments and IT; creating and maintaining simple instructions for the knowledge base; and identifying recurring issues for sustainable troubleshooting.

• Completed IT training, e.g. as an IT specialist
• Initial practical experience in first-level support or helpdesk
• Proficient use of SAP and a general understanding of IT processes
• Excellent German skills, both spoken and written.
• Independent, structured and meticulous work style
• Strong communication skills and teamwork skills