IT Support Engineer

Nsc Global; Deutschland; À distance; EUR 42 000 - 64 000; Plein temps

Résumé du poste

NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP manufacturing environment. You will support manufacturing and business users, ensuring availability of workplace tech and production systems.

This role requires hands-on work in controlled areas, with focus on AD, printers, Zebra/Datamax peripherals, and collaboration with IT teams to minimize production disruption.

Qualifications

• Experience providing end-user computing and desktop support in enterprise environments.
• Strong knowledge of Windows operating systems, desk­top hardware, and Microsoft 365.
• Experience administering Active Directory user accounts and permissions.
• Familiarity with ITSM ticketing systems like ServiceNow or Jira Service Management.
• Understanding of LAN, WAN and wireless networking concepts.
• Experience supporting printers and manufacturing peripherals (Zebra, Datamax).
• Knowledge of IT asset management and hardware lifecycle processes.
• Strong troubleshooting, customer service and communication skills.

Responsabilités

• Provide deskside and walk-up support for Windows desktops, laptops, and mobile devices.
• Diagnose and resolve hardware, software, OS, and user issues.
• Manage incidents and service requests via ITSM platforms.
• Administer Active Directory users, groups and permissions.
• Deliver IT support in GMP-controlled manufacturing environments.
• Troubleshoot network connectivity (LAN/WAN/Wi-Fi).
• Install, configure and maintain printers and manufacturing peripherals.
• Coordinate with other teams to resolve escalated issues.
• Maintain asset records and lifecycle management.
• Document support activities and ensure regulatory compliance.

Connaissances

End-user support

Windows OS

Microsoft 365

Active Directory

ITSM tools

Networking

Printers

Asset management

Troubleshooting

Communication

Formation

IT degree

Outils

ServiceNow

Jira Service Management

Description du poste

Overview

NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices.

As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands‑on assistance and ensure minimal disruption to production operations

Responsibilities

• Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
• Diagnose and resolve hardware, software, operating system, and user-related issues.
• Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.
• Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.
• Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.
• Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
• Install, configure, maintain, and troubleshoot office and manufacturing printers.
• Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print‑quality troubleshooting, and integration with manufacturing processes.
• Support barcode scanners and other production‑floor peripherals used within manufacturing operations.
• Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.
• Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.
• Document support activities and maintain compliance with operational, security, and regulatory requirements.

Qualifications

Required Experience & Skills

• Experience providing end‑user computing and desktop support within enterprise environments.
• Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.
• Experience administering Active Directory user accounts and permissions.
• Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.
• Understanding of LAN, WAN, and wireless networking concepts.
• Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.
• Knowledge of IT asset management and hardware lifecycle processes.
• Strong troubleshooting, customer service, and communication skills.
• Ability to work independently while effectively managing multiple priorities.

Preferred Qualifications

• Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments.
• Understanding of GMP regulations and controlled area working practices.
• ITIL, CompTIA, Microsoft, or similar industry certifications.
• Degree or diploma in Information Technology or a related field.