IT Specialist

Tourlane; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Learning & development

Flexibility to work remotely

Inclusive environment

Mental health wellbeing support

Office in the heart of Berlin

Dog-friendly office

Fresh fruits and drinks in the office

Zusammenfassung

Tourlane, located in Berlin, is seeking a proactive IT Specialist to support and scale IT operations. You will ensure efficient and secure system management, optimize onboarding processes, and provide mentorship to junior colleagues in a hybrid working environment.

The ideal candidate will have experience in MDM tools and automation scripting, strong organizational skills, and a commitment to cross-functional collaboration. Join a vibrant office with benefits like flexibility, mental health support, and a love for dogs at work.

Qualifikationen

• Expertise in onboarding/offboarding workflows.
• Strong organizational habits and documentation skills.
• Experience with automation tools and SaaS lifecycle management.

Aufgaben

• Own IT support operations and ticket resolution.
• Optimize onboarding/offboarding processes with automation tools.
• Collaborate with HR and Finance on automation projects.
• Mentor working students on technical tasks.

Kenntnisse

Cross-functional collaboration

Organizational skills

Mentoring

SaaS lifecycle management

MDM tools experience

Scripting/automation

Tools

Intune

GitHub Actions

N8N

Zoom

Slack

Twilio

Google Workspace

1Password

Jobbeschreibung

Responsibilities

• We’re looking for a proactive and technically skilled IT Specialist to join our team. You’ll play a key role in supporting and scaling our IT operations, ensuring our people and systems work efficiently, securely, and seamlessly. If you thrive in hybrid or remote‑first environments and love solving problems through both hands‑on support and smart automation—this role is for you
• Take ownership of IT support operations, including first and second‑level support, ensuring timely and structured resolution of tickets
• Execute and optimize onboarding/offboarding processes using automation tools (e.g., GitHub Actions, N8N) and MDM tools (e.g., Intune)
• Collaborate cross‑functionally with HR, Finance, and Engineering on automation projects to streamline internal workflows
• Participate in quarterly roadmap planning and execution, including postmortems, audits, and tooling improvements
• Provide mentorship and guidance to working students on technical tasks and quality standards
• Contribute to the full lifecycle management of internal tools (Zoom, Slack, Twilio, Google Workspace, 1Password)

Qualifications

• Strong cross‑functional collaboration skills— especially with non‑technical teams like HR and Finance
• Strong organizational habits: consistent documentation, reliable ticket handling, and follow‑through
• A team‑first mindset with a willingness to mentor junior colleagues while remaining hands‑on
• Expertise in onboarding/offboarding workflows and SaaS lifecycle management (ideally in a hybrid/remote company)
• Experience with MDM tools such as Intune, Kandji, or similar
• Familiarity with automation through scripting (Python, PowerShell, GitHub Actions) or no‑code tools (N8N, Zapier)

Benefits

• Learning & development
• Flexibility to work remotely from almost any country
• Inclusive environment: bring your whole self!
• Multiple offerings for mental health wellbeing
• Hybrid working model and office in the heart of Berlin
• We love having dogs in the office
• Fresh fruits, muesli & drinks in the office