IT Operations & Cybersecurity Specialist

Sacred Byte GmbH; Berlin; On-site; Vertraulich; Part time

Benefits offered by this job

Competitive hourly rate

Autonomy

Growth path

Fully remote work

Job summary

A managed security services provider located in Berlin is seeking a technician to oversee IT operations for clients. You will be responsible for tasks such as managing user accounts in Microsoft 365 or Google Workspace, handling first-line support tickets, and participating in security project initiatives. Ideal candidates should have 2+ years of hands-on experience in systems administration, strong communication skills in English, and be self-directed in a fully remote work environment.

Qualifications

• 2+ years of hands-on experience in IT operations, helpdesk, or systems administration.
• Proven skills in managing users in Microsoft 365 or Google Workspace.
• Comfortable with MDM platforms like Intune or Jamf.

Responsibilities

• Handle day-to-day IT operations for clients and contribute to internal security projects.
• Provision and manage users and licenses in Microsoft 365 or Google Workspace.
• Triage first-line support tickets and upscale complex issues.

Skills

IT operations

Microsoft 365 administration

Google Workspace administration

MDM platforms

Scripting (PowerShell, Bash, Python)

Communication in English

Job description

Sacred Byte is a Berlin-based managed security services provider. We deliver secure IT infrastructure and compliance-ready cybersecurity for companies handling sensitive data—making enterprise‑grade protection accessible to small and mid‑sized organisations through smart administration and open‑source solutions.

We're building a distributed team and looking for a reliable, curious technician internationally to help us keep client operations running smoothly while developing your security expertise.

Tasks

You’ll handle day‑to‑day IT operations for our clients and contribute to internal security projects:

• Provision and manage users, groups, and licences in Microsoft 365 or Google Workspace
• Onboard laptops (Windows/macOS) into MDM and coordinate remote device handovers
• Triage first‑line support tickets (password resets, access requests) and upscale complex issues
• Run weekly maintenance checks: patch status, backup logs, security alerts
• Document fixes and runbooks so processes are repeatable
• Contribute to security projects (~20% of your time): CVE research and briefings, laptop hardening scripts, incident‑response playbook drafts, ISO 27001 checklist development

Requirements

What You Bring

• 2+ years of hands‑on experience in IT operations, helpdesk, or systems administration
• Proven admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, basic troubleshooting)
• Comfortable with MDM platforms (Intune, Jamf, or similar)
• Proficient in at least one scripting language (PowerShell, Bash, or Python)
• Strong written and spoken English; German is a plus
• Reliable internet and a professional remote setup
• Self‑directed, comfortable working asynchronously across time zones

Nice to have:

• Microsoft 365 Certified (Administrator Expert or Endpoint Administrator)
• Google Workspace Administrator certification
• Exposure to security frameworks (ISO 27001, SOC 2, or similar)

Benefits

What We Offer

• Competitive hourly rate: €12–16/hour, paid in EUR
• Autonomy: Own your domain; we trust you to manage your work
• Growth path: Opportunity to expand into a larger role as we scale
• Fully remote: Async‑first culture with occasional video syncs during CET‑compatible hours

Please apply via join with a full CV and letter explaining your qualifications.