System Administrator I - (IT Service Delivery)

Delivery Hero; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

27 days holiday

Educational Budget 1.000 €

Language courses

Parental support

Udemy Business access

Health checkups

Public Transportation Ticket Discount

Life & Accident Insurance

Corporate Pension Plan

Food Vouchers

Zusammenfassung

Delivery Hero in Berlin seeks a System Administrator I to support end-user devices, software, and account setup. You will manage tickets, assets, and access across enterprise systems, collaborating with the IT Service Delivery team.

You will work on onboarding/offboarding, governance, and AI-assisted automation to increase efficiency. Hybrid work, with face-to-face collaboration on campus two days a week.

Qualifikationen

• Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person.
• Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow).
• Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
• Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
• Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
• Pilot AI-assisted automations to speed up troubleshooting and reduce manual work.

Aufgaben

• Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person.
• Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V.
• Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
• Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
• Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
• Partner with senior IT team members to improve processes and automation, staying current on emerging tech.
• Use AI assistants to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.

Kenntnisse

End-user support

Troubleshooting

Customer service

Independence

AI-assisted tooling

Tools

Jira

ServiceNow

Okta

SailPoint IIQ

Jamf

Intune

MDM

Jobbeschreibung

System Administrator I - (IT Service Delivery)

• Full-time

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

We are on the lookout for a System Administrator I to join our IT Service Delivery team.

In this role, you will be responsible for:

End-User Support & Troubleshooting

Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.

Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.

IT Administration & Asset Management

Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.

Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.

Process Improvement & Collaboration

Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.

Partner with senior IT team members to improve processes and automation, staying current on emerging tech.

AI-Enabled Support & Tooling

Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.

Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.

Minimum of 1 year of experience in IT operations or 1st-level support with hands‑on experience managing workstations (Windows & MacOS) and endpoint devices.

Strong troubleshooting skills for hardware and enterprise IT software.

Ability to work independently and own issues end‑to‑end.

High service orientation and excellent customer service skills.

Work location type: on-site

Nice‑to‑Have Skills

Hands‑on experience with JIRA and Confluence for ticketing and documentation

Administration experience with Slack, Google Workspace, and access management platforms (Okta, SailPoint IIQ)

Practical experience using AI assistants (Copilot, Claude, ChatGPT, Gemini) for support, documentation, or productivity tasks

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of ourhybrid working model and join the team for face‑to‑face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind‑boosting endorphins: Health Checkups, Meditation & Gym.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.