IT Operations

Cainiao Group; Bremen; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A technology company located in Bremen is seeking an IT Support Technician to provide assistance with employee computers and network systems. The ideal candidate will have 1-3 years of technical support experience and a strong understanding of Windows systems and basic networking concepts. Responsibilities include managing IT assets, supporting network stability, and ensuring compliance with security protocols. Excellent communication skills and a service-oriented mindset are essential for this role.

Qualifikationen

• 1-3 years of IT technical support or maintenance experience.
• Basic understanding of computer hardware for repairs or replacements.
• Experience with security concepts like permissions, backups, and antivirus.

Aufgaben

• Provide technical support for computers, printers, and network connectivity.
• Manage registration, issuance, and maintenance of IT assets.
• Assist in maintaining LAN, Wi-Fi, and network equipment.

Kenntnisse

IT technical support

Familiarity with Windows systems

Basic network knowledge

Excellent communication skills

Problem-solving abilities

Ausbildung

Major in Computer Science

Major in Information Technology

Major in Network Engineering

Tools

Ticketing systems

Asset management systems

Jobbeschreibung

Job Description

• 1. Routine IT Support: Provide technical support for employees' computers, printers, scanners, and other equipment. Handle issues related to system login, email, VPN, and network connectivity.
• 2. Equipment and Asset Management: Responsible for the registration, issuance, retrieval, and maintenance of IT assets such as computers, monitors, and mobile devices.
• 3. Network and System Maintenance: Assist in maintaining the company's LAN, Wi-Fi, switches, and other network equipment. Monitor network stability and handle network anomalies. Assist in managing infrastructure such as servers, NAS, and backup systems.
• 4. Access Control and Account Management: Create, modify, and disable employee accounts (email, system permissions, application permissions). Ensure that permission allocation complies with security standards.
• 5. Information Security and Compliance: Implement the company's IT security policies, including patch updates, antivirus protection, and access control. Monitor potential security risks and report them promptly. Assist in conducting security training or awareness campaigns.

Job Requirements

1. 1. Skills and Experience: 1-3 years of IT technical support or maintenance experience. Familiar with Windows systems, Office suite, and common office software. Basic network knowledge including LAN, Wi-Fi, routers, and switches. Basic computer hardware knowledge, capable of simple repairs or replacements. Experience using ticketing systems and asset management systems is preferred. Understanding of basic information security concepts (permissions, backups, antivirus, etc.).
2. 2. Excellent communication skills and service awareness. Patient, meticulous, and able to independently analyze and solve problems. Responsible and able to remain stable under pressure. Strong learning ability and willing to continuously improve technical skills. Team player.
3. 3. Priority will be given to candidates with majors in computer science, information technology, network engineering, or related fields.