IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d/f/m)
Shaw Daniels Solutions
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Benefits offered by this job
Job summary
Qualifications
- Several years of professional experience with in-depth SAP CS and/or PM customising expertise.
- Additional process knowledge in Sales (SD), Logistics, or Production is an advantage.
- SAP certifications are a plus.
- SAP certifications are a plus.
- Excellent German skills (C2) and strong English proficiency (B2/C1).
Responsibilities
- Advise and support business departments in enhancing Customer Service and Plant Maintenance processes.
- Analyse business requirements and develop solution concepts based on SAP standard functionality.
- Lead and coordinate international SAP CS/PM projects.
- Manage and oversee internal and external resources for projects, change requests, and ongoing support activities.
- Develop and maintain system and process documentation.
Skills
Education
Tools
Job description
Location: Fully Remote
Our Clients
They are looking for an experienced IT Business Process Consultant with deep expertise in SAP Customer Service (CS) and/or SAP Plant Maintenance (PM). Candidates should come ideally from large production companies with well-established Customer Service / After Sales / Plant Maintenance process landscapes.
Summary
In this role, you will collaborate closely with business stakeholders to map, improve, and modernise business processes—particularly in preparation for the transition to S/4HANA. A key focus will be the global redesign and harmonisation of Customer Service (CS) and Plant Maintenance (PM) processes.
- Advise and support business departments and key users in enhancing and optimising end-to-end Customer Service and Plant Maintenance processes
- Analyse business requirements and service notifications, develop solution concepts, and configure tools and processes based on SAP standard functionality, SAP add-ons, and the company’s specific enhancements
- Lead and coordinate international SAP CS/PM projects
- Manage and oversee internal and external resources for projects, change requests, and ongoing support activities
- Develop and maintain system and process documentation
- Degree in business administration, business informatics, or a comparable field
- Several years of professional experience with in-depth SAP CS and/or PM customising expertise
- Additional process knowledge in Sales (SD), Logistics, or Production is an advantage
- SAP certifications are a plus
- Excellent German skills (C2) and strong English proficiency (B2/C1)
- Competitive salary including bonus, plus 30 days of vacation
- Flexible and family‑friendly working time models, including remote work options
- Opportunities for professional and personal growth through the company’s Academy and external training
- An open corporate culture, regular team events, and a modern international work environment
- Corporate benefits, job bike options, health programs, and more
Associate
Full‑time
Consulting and Information Technology
Health and Human Services
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