IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d / f / m)

Shaw Daniels Solutions; Remote; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading consulting firm seeks an experienced IT Business Process Inhouse Consultant to enhance Customer Service and Plant Maintenance processes. This remote role demands deep expertise in SAP CS and PM, collaboration with stakeholders, and project leadership in an international context. Qualified candidates will have a degree in business administration and several years of experience in SAP. The position offers a competitive salary, bonus, and flexible working conditions, including 30 days of vacation.

Leistungen

Competitive salary including bonus

30 days of vacation

Flexible working time models

Professional growth opportunities

Corporate benefits and health programs

Qualifikationen

• Several years of professional experience with SAP CS and/or PM customising expertise.
• Knowledge of Sales (SD), Logistics, or Production is an advantage.
• SAP certifications are a plus.

Aufgaben

• Advise and support business departments in enhancing Customer Service and Plant Maintenance processes.
• Analyse business requirements and develop solution concepts based on SAP.
• Lead international SAP CS/PM projects.

Kenntnisse

SAP Customer Service

SAP Plant Maintenance

Communication in German

Communication in English

Ausbildung

Degree in business administration or related field

Jobbeschreibung

IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d / f / m)

Location: Fully Remote

Our Clients

They are looking for an experienced IT Business Process Consultant with deep expertise in SAP Customer Service (CS) and / or SAP Plant Maintenance (PM). Candidates should come ideally from large production companies with well-established Customer Service / After Sales / Plant Maintenance process landscapes.

Summary

In this role, you will collaborate closely with business stakeholders to map, improve, and modernise business processes—particularly in preparation for the transition to S / 4HANA. A key focus will be the global redesign and harmonisation of Customer Service (CS) and Plant Maintenance (PM) processes.

Key Responsibilities

• Advise and support business departments and key users in enhancing and optimising end-to-end Customer Service and Plant Maintenance processes
• Analyse business requirements and service notifications, develop solution concepts, and configure tools and processes based on SAP standard functionality, SAP add-ons, and the company’s-specific enhancements
• Lead and coordinate international SAP CS / PM projects
• Manage and oversee internal and external resources for projects, change requests, and ongoing support activities
• Develop and maintain system and process documentation

Qualifications

• Degree in business administration, business informatics, or a comparable field
• Several years of professional experience with in-depth SAP CS and / or PM customising expertise
• Additional process knowledge in Sales (SD), Logistics, or Production is an advantage
• SAP certifications are a plus
• Excellent German skills (C2) and strong English proficiency (B2 / C1)

Benefits

• Competitive salary including bonus, plus 30 days of vacation
• Flexible and family-friendly working time models, including remote work options
• Opportunities for professional and personal growth through the companies Academy and external training
• An open corporate culture, regular team events, and a modern international work environment
• Corporate benefits, job bike options, health programs, and more