Interpreting Operations Manager

Jobgether; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global interpreting services firm seeking an Interpreting Operations Manager to lead and optimize large-scale operations. This fully remote role involves overseeing interpreting projects, managing teams, and driving operational excellence. Ideal candidates will have over 5 years of experience in the interpreting industry, strong leadership skills, and a proven track record in process optimization and client satisfaction. The position provides opportunities for professional growth and exposure to innovative language technologies.

Leistungen

Fully remote role

Exposure to international clients

Collaborative team environment

Professional growth opportunities

Qualifikationen

• More than 5 years of management-level experience within the interpreting industry.
• Deep knowledge of interpreting operations and industry standards.
• Fluency in English and at least one additional language.

Aufgaben

• Oversee the execution of all interpreting projects across teams.
• Supervise project managers and operations staff.
• Improve interpreting operations processes and workflows.
• Monitor budgets and operational performance for profitability.
• Develop tracking systems and KPIs for quality measurement.

Kenntnisse

Management-level experience

Knowledge of interpreting operations

Understanding of interpreting tools

Strong communication skills

Ability to work in ambiguous environments

Jobbeschreibung

We are currently looking for an Interpreting Operations Manager in Germany.

This role offers the opportunity to lead and optimize large-scale interpreting operations within a fully remote, global environment. You will oversee the end-to-end execution of interpreting projects, ensuring quality, efficiency, and profitability across diverse client engagements. Working closely with project managers and cross-functional teams, you will drive operational excellence through clear processes, performance tracking, and continuous improvement. The position has a strong leadership and strategic dimension, combining people management, process optimization, and risk mitigation. Your work will directly impact service quality, client satisfaction, and operational scalability. This role is ideal for a senior operations leader who thrives in dynamic, fast-evolving environments.

Accountabilities:

• Oversee the execution of all interpreting projects, ensuring high-quality, timely, and cost-effective delivery across multiple teams.
• Supervise and support project managers and operations staff, providing guidance, structure, and performance oversight.
• Own and continuously improve interpreting operations processes, workflows, and resource allocation models.
• Ensure profitability and cost efficiency by monitoring budgets, utilization, and operational performance.
• Develop and maintain tracking systems and KPIs to measure quality, productivity, and client satisfaction.
• Proactively identify risks, obstacles, and dependencies across projects, implementing solutions to mitigate impact.
• Ensure clear, consistent communication across interpreting teams, operations divisions, and internal stakeholders, including visibility into large-scale initiatives and progress against goals.

Requirements:

• More than 5 years of management-level experience within the interpreting industry.
• Deep knowledge of interpreting operations, industry standards, evolving technologies, and process optimization.
• Strong understanding of interpreting tools and the application of AI within language services operations.
• Proven experience managing operating budgets and making strategic decisions to improve efficiency and reduce costs.
• Demonstrated ability to build systems, support teams, and foster strong cross-functional relationships.
• Excellent negotiation, mediation, presentation, and conflict-resolution skills.
• Strong written and verbal communication skills, with experience engaging senior leadership.
• Comfort working in ambiguous, fast-changing organizational environments.
• Fluency in English and at least one additional language; more languages are a plus.

Benefits:

• Full-time, fully remote role with a global working environment.
• Opportunity to lead and shape interpreting operations at a senior level.
• Exposure to international clients, large-scale projects, and modern language technologies.
• Collaborative, cross-cultural team environment.
• Professional growth within a mission-driven, operations-focused organization.