International Key Account Management Specialist (m/f/d)

Berner; Köln; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Job bike leasing (JobRad)

Commuting allowance

Wellpass membership

Company pension scheme

Opportunities for further training

Technically modern workspace

Descripción de la vacante

BERNER is seeking an operations expert within the International Key Account Management team to support tenders, drive strategic and operational improvement projects, and deliver management reporting.

You will coordinate tender responses with Central Departments and Country teams, translate data into clear insights, and coach country organisations in KAM back-office processes to boost efficiency and service quality.

Formación

• University degree in business or international management.
• Experience in Sales Operations or KAM support.
• Strong MS Excel and PowerPoint skills; fluent in English and another language.

Responsabilidades

• Support tenders and international bids with pricing and documentation.
• Prepare reports and management-ready documents for international key accounts.
• Coordinate cross-department responses with central and country teams.
• Identify improvement opportunities from KAM analytics.
• Interact with customers to ensure efficient processes and high-quality service.

Conocimientos

KAM analytics

Sales Operations

Cross-functional collaboration

Project coordination

Data interpretation

MS Office (Excel/PowerPoint)

CRM/ERP systems

Tender management

English plus another language

Educación

Bachelor's Degree in Business Administration or International Management

Herramientas

CRM

ERP

Reporting Systems

Descripción del empleo

BERNER pushing the limits - for those who dare more

Making a choice about your career and your employer is a choice about your future - a future where you will invest your passion and a large portion of your time, energy, and capacity.

YOUR TASKS

Act as an operations expert within the International Key Account Management team, supporting tenders, strategic and operational improvement projects, as well as controlling and management reporting.

Provide insights from regular KAM analytics by identifying improvement opportunities and driving the further development of the analytics framework.

Prepare and continuously improve reports, presentations, customer overviews, and management-ready documentation for international key account topics.

Coordinate responses to international tenders with Central Departments and relevant Countries, including product matching, pricing, and documentation processes.

Interact directly with customers, especially within existing relationships, to provide all required information and ensure efficient processes and high-quality service.

Drive and participate in improvement projects for the KAM community, ranging from process enhancements and new tools to specific strategies for Divisions and Segments.

Act as a link between Country Key Account Organizations and Corporate Departments, especially Pricing, Supply Chain, Purchasing, ESG, and Product Management.

Support the professionalization of Country Organizations by coaching them in best-in-class KAM Back-Office Processes, Data Maintenance, and Tender Response Management.

YOUR PROFILE

Successfully completed university studies, preferably with a Bachelor's Degree or higher in Business Administration, International Management, or a comparable field.

Relevant experience in Sales Operations, Key Account Operations, Commercial Support, Project Coordination, or a comparable international business function.

Good understanding of international sales processes, customer structures, and cross-functional collaboration in a complex business environment.

Strong coordination skills with the ability to structure topics, proactively follow up, and independently manage multiple priorities.

Very good knowledge of MS Office, especially Excel and PowerPoint; experience with CRM, ERP, or Reporting Systems is an advantage.

Structured, accurate, and proactive working style with a strong sense of ownership, business orientation, and service mindset.

Strong analytical skills and the ability to translate data and complex information into clear insights and decision-relevant documents.

Fluent English skills and proficiency in at least one additional language, both written and spoken.

WHY BERNER?

• Job bike leasing (JobRad)
• Commuting allowance
• Wellpass membership & corporate benefits
• Company pension scheme
• Opportunities for further training
• Technically modern equipped workplace
• Company restaurant in Künzelsau or meal vouchers in Cologne
• Attractive conditions for our products in the BERNER online shop

The BERNER Group is a European trading company serving professionals in the mobility, construction, and industrial sectors. We are the leading B2B specialist and an innovative manufacturer of chemical products. Our purpose is:

"We are pushing the limits of the possible for the shapers of a better tomorrow."

With our strong brands - BERNER, BTI by BERNER, and CCS - we empower our customers to keep their businesses running successfully.

Join our team and shape the future with us!

The BERNER Group as employer, dare to differentiate ourselves and provide every employee the opportunity to and enable them to dare to be more. Together, we push our own limits and contribute to shape a better tomorrow.