Customer Success Manager, Onboarding

Jobtailor; Berlin; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor is looking for a customer success professional to manage onboarding and train new customers on our merchant tool. You will resolve inquiries with depth in a German-speaking context and tailor configurations to client needs.

You will document best practices, maintain our knowledge base, and engage in proactive, strategic conversations by phone to help customers digitize their processes.

Qualifikationen

• Experience in customer support, account management, or consulting-intensive service.
• Fluent German with strong communication and calm demeanor.
• Proactive, solution-oriented work style with first-contact resolution.
• Experience with modern CRM systems (HubSpot preferred).
• Conscientious documentation and structure in work.

Aufgaben

• Own holistic onboarding; train new customers on the merchant tool and ensure feature adoption.
• Provide quality support; resolve inquiries with technical depth.
• Configure product settings to tailor the software to customer needs.
• Document best practices and maintain the knowledge base to sustain service quality.
• Engage in strategic, solution-oriented conversations by phone to help customers digitize processes.

Kenntnisse

Strong communication

Proactive problem solving

Attention to detail

Tools

HubSpot CRM

Jobbeschreibung

Responsibilities

• Holistic onboarding: You are responsible for the successful implementation of our merchant tool for new customers, conduct training sessions, and ensure that all features are used optimally.
• Quality support: Using HubSpot CRM, you don't just process customer inquiries—you resolve them with technical depth and foresight.
• Product configuration: You independently make the necessary settings in the merchant tool to tailor the software perfectly to the customer's needs.
• Knowledge transfer: You document best practices and maintain our knowledge base to sustainably ensure service quality.
• Strategic consulting: You hold solution-oriented conversations by phone and help our customers digitize their processes with our support.

Requirements

• Relevant experience: You have a background in customer support, account management, or a consulting-intensive service.
• Confident presence: You are a strong communicator, have an excellent command of German, and project calm and competence even in complex situations.
• Solution-oriented working style: You think proactively and aim to resolve inquiries fully on the first contact.
• Good IT user skills: You are comfortable working with modern CRM systems (ideally HubSpot) and quickly find your way around software interfaces.
• Structure & precision: You work conscientiously and appreciate thorough documentation.

Soft Skills

• Strong Communication
• Proactive Problem Solving
• Attention to Detail