Information Technology Support Specialist

SISL Global; Schönebeck (Elbe); Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

SISL Global in Germany is seeking an experienced L2 Desktop Support Technician to provide advanced technical support for desktop/laptop hardware, software and peripherals, diagnose complex issues, and ensure optimal performance and user satisfaction.

You will install, configure, and maintain operating systems, assist with network connectivity, remote work support, and mentor junior staff while adhering to IT policies and security standards.

Qualifikationen

• Associate's or bachelor's degree in IT/CS or related field, or equivalent work experience.
• 2-4 years of desktop support experience.
• Proficient with Windows and Mac operating systems.
• Experience with AD, group policies and user account management.
• Familiarity with remote desktop tools and support software.
• Strong problem-solving, communication and teamwork abilities.

Aufgaben

• Provide second-level desktop/laptop hardware, software and peripheral support.
• Diagnose and resolve advanced issues escalated from L1.
• Install, configure and maintain operating systems and software updates.
• Perform root cause analysis and develop solutions for recurring problems.
• Troubleshoot Windows and Mac break/fix issues efficiently.
• Assist with LAN/WAN, Wi‑Fi and VPN network connectivity.
• Document work using the company ticketing system.
• Provide remote support for home workers and field users.
• Mentor junior technicians and ensure IT policy compliance.

Kenntnisse

Windows OS

Mac OS

Active Directory

Remote desktop tools

Troubleshooting

Communication skills

Ausbildung

IT or CS degree

Jobbeschreibung

The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support