Information Technology Support Team Lead

Sowelo Consulting sp. z o.o.; Düsseldorf; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Sowelo Consulting sp. z o.o. is seeking an IT Support Team Leader in the Düsseldorf/Cologne area to lead local project teams and ensure successful end-user and infrastructure rollouts.

This onsite or hybrid role focuses on enforcing IT security, asset management, and KPI-driven delivery across global and local stakeholders. The ideal candidate has 3–5 years of IT leadership or senior technical support experience, strong vendor coordination, and fluency in German and English (B2+).

Qualifications

• 3–5 years of IT leadership, project coordination or senior technical support experience.
• Ability to manage project teams, monitor deliverables and ensure timely completion.
• Experience maintaining project tracking tools, meeting KPIs and enforcing IT security policies.
• Strong understanding of country‑level asset management, infrastructure deployment, and vendor coordination.
• Fluent German and English (minimum B2 level, both spoken and written).

Responsibilities

• Lead, monitor, and account for all technical tasks assigned to the local project team.
• Coordinate end-user and infrastructure project implementations for on-time delivery.
• Manage in-country IT assets and supervise tracking tools for ongoing projects.
• Serve as primary contact for local authorities, vendors, and global project groups.
• Deliver assigned tasks, generate progress reports, and achieve KPIs.
• Enforce robust IT security standards and compliance across client systems.
• Maintain accurate project recording tools and report status to stakeholders.

Skills

IT leadership

Project coordination

End-user & infrastructure rollout

IT security compliance

Vendor coordination

Asset management

Stakeholder management

German & English fluency

Tools

Project tracking tools

IT asset management software

Job description

Do you have experience in IT team leadership, project coordination, or managing infrastructure projects?

Do you speak fluent German and English?

If so, we would love to learn more about your background!

The position is based onsite or hybrid in Germany in the Düsseldorf and Cologne area.

Our client is seeking an IT Support Team Leader to join their Managed Service division. In this hands‑on technical leadership role, you will guide local project teams, enforce strict IT security compliance, manage in‑country IT assets, and oversee end‑user and infrastructure rollouts. You will work closely with global engineering teams, local authorities, and third‑party vendors to drive project goals and achieve key performance indicators.

It is an Onsite / Hybrid Technical Leadership role.

Key responsibilities:

• Leading, monitoring, and accounting for all technical tasks assigned to the local project team
• Executing and coordinating end‑user and infrastructure project implementations to ensure timely delivery
• Managing in‑country IT assets and supervising tracking tools for ongoing project initiatives
• Serving as the primary contact for local authorities, third‑party vendors, and global project groups
• Fulfilling assigned deliverables, generating progress reports, and achieving agreed‑upon KPIs
• Enforcing robust IT security standards and compliance across client infrastructure systems
• Maintaining accurate project recording tools and reporting status updates to key stakeholders

To be a good fit for the IT Support Team Leader role, you will have:

• 3 to 5 years of proven experience in IT leadership, project coordination, or senior technical support.
• Proven ability to manage project teams, monitor deliverables, and ensure timely completion of tasks.
• Experience maintaining project tracking tools, meeting client KPIs, and enforcing IT security policies.
• Strong understanding of country‑level asset management, infrastructure deployment, and vendor coordination.
• Ability to align with global cross‑functional teams, external providers, and internal stakeholders.
• Fluent German and English (minimum B2 level, both spoken and written).

Nice to have:

• Experience working within a Managed Service Provider (MSP) model
• Familiarity with local regulatory reporting and authority compliance in Germany
• Ability to translate complex project metrics into clear documentation for non‑technical leadership

Key to success:

• Strong leadership, diagnostic, and task‑accounting skills
• Proactive mindset with an independent, structured working style

Reasons to join:

• Flexible hybrid work setup (Onsite support with Home Office option upon Project Manager approval)
• Standard business hours structure (8:00 AM – 4:00 PM) with clear out‑of‑hours compensation protocols
• Immediate integration into an expanding organization with direct exposure to dynamic IT projects
• Continuous professional development and structured recruitment process (Initial interview, Technical interview, and Final Client Manager interview)