Service Coordinator

Danfoss; Frickenhausen; Sur place; EUR 26 000 - 38 000; Temps partiel

Avantages offerts par ce poste

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Résumé du poste

Danfoss Climate Solutions is seeking a Service Coordinator (m/f/d) to join our Aftersales & Services team. The role connects customers, service partners, and internal teams to ensure efficient warranty handling, returns, and repair workflows.

You will manage end-to-end service processes, from intake to payment, and contribute to continuous improvement while collaborating with technical, commercial, and quality teams across the organization.

Qualifications

• Background in customer service coordination or aftersales.
• Experience with warranty/claims management.
• Proficient in SAP and Salesforce; strong analytical skills.

Responsabilités

• Coordinate cross-functional communication between customers, service partners, and internal departments to keep all parties aligned.
• Manage warranty claims and service requests from intake to completion, reviewing data and tracking progress.
• Issue return notifications and oversee compressor repair management and spare parts coordination.
• Process service documentation and invoices, including uploading inspection reports and routing invoices.
• Drive process reliability by identifying bottlenecks and supporting continuous improvement in service execution.

Connaissances

ERP systems

CRM systems

Organized

Attention to detail

German (C1)

English (B2)

Outils

SAP

Salesforce

MS Office

Description du poste

At Danfoss Climate Solutions, we engineer energy-efficient solutions to power the green transition and build a sustainable future. As our new Service Coordinator (m/f/d), you will play a central role in our Aftersales & Services team, ensuring our service operations run efficiently, transparently, and with high customer satisfaction.

You will serve as a key operational link connecting customers, certified service partners, and cross-functional internal teams. By managing end-to-end warranty claims, return notifications, and repair workflows, you will ensure high-quality service delivery, safeguard operational continuity, and reinforce Danfoss’ reputation for engineering excellence.

This part-time position (70-80%) offers the opportunity to build expertise in international service operations while collaborating with technical, commercial, and quality teams across Danfoss Climate Solutions.

What You’ll Be Doing

• Coordinate cross-functional communication between customers, service partners, and internal departments (Sales, Quality, Technical Application, Logistics, and Finance) to keep all parties aligned.
• Manage warranty claims and service requests from intake to completion, reviewing technical data, securing missing documentation, and tracking case progress.
• Issue return notifications and oversee compressor repair management, ensuring smooth spare parts coordination and timely status updates.
• Process service documentation and invoices, including uploading inspection reports and routing invoices through approval and payment workflows.
• Drive process reliability and transparency by identifying workflow bottlenecks, resolving discrepancies, and actively contributing to continuous improvement in service execution.

What We're Looking For

• Relevant Experience: Background in customer service coordination, aftersales, warranty/claims management, or service operations.
• System Proficiency: Confident user of ERP and CRM systems (preferably SAP and Salesforce) along with standard office applications.
• Work Style: Highly organized and detail-oriented approach, with the ability to prioritize multiple open cases and follow through systematically.
• Communication & Teamwork: Strong collaborative mindset and interpersonal skills to engage effectively with diverse technical and commercial stakeholders.
• Languages: Professional fluency in German and good working proficiency in English (written and verbal) are required.

What You’ll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.