ICT Program Director - BSS/OSS (m/f/d)

Ericsson GmbH; Nordrhein-Westfalen; On-site; EUR 150,000 - 190,000; Full time

Job summary

Ericsson GmbH in Germany seeks a senior ICT Program Director to lead complex BSS/OSS transformations across multiple countries. You will own end-to-end delivery, drive strategy with account teams and interface with CTO and other C-suite stakeholders to ensure profitable execution.

Responsibilities include establishing robust program structures, coordinating Ericsson, customer and partner contributions, managing scope and change, and mentoring other program leaders to strengthen delivery

Qualifications

• Extensive experience as an ICT Program Director or equivalent senior leadership role.
• Deep expertise in telecom BSS/OSS domains and operator environments.
• Proven experience leading large, multi-country transformations with significant budgets.
• Experience coordinating complex delivery ecosystems across customers, internal teams, partners and subcontractors.
• Strong commercial and contractual understanding with ability to protect margins.
• Experience engaging with CTO and C-suite stakeholders in demanding environments.
• Advanced governance, risk, and change management skills.
• Excellent communication, capable of simplifying complex topics for senior audiences.
• Fluent English; additional European languages are an advantage.

Responsibilities

• Own large, complex transformation programs and multi-country BSS/OSS deliveries with significant strategic and financial impact.
• Lead Prime Integration activities and coordinate Ericsson, customer, partner and subcontractor contributions.
• Shape program and deal strategy with account teams, balancing customer ambition with delivery feasibility.
• Build relationships with senior customer stakeholders, including CTO and C-suite.
• Lead executive governance through steering committees and key decision forums.
• Design and establish robust program structures, plans and vendor strategy.
• Take accountability for contract fulfilment, scope control and change management.
• Provide strong leadership to cross-functional and multi-country teams.
• Manage complex partner landscapes and drive cost efficiency.
• Share best practices and mentor other program leaders.

Skills

Leadership

Program governance

Stakeholder management

Financial steering

Contract management

Cross-functional leadership

BSS/OSS domain

English fluency

Strategy shaping

Education

MBA

Program management certification

Job description

ICT Program Director – BSS/OSSAbout the opportunityWe are seeking a senior ICT Program Director to lead some of our most complex and high-impact telecom software programs in the BSS/OSS domain. You will own large, multi-country transformations that are critical to both our customers’ businesses and Ericsson’s success.Operating at executive level, you will shape strategy with sales and customer leadership, steer major decisions and ensure that ambitious programs and deals remain deliverable, profitable and on track. You will be accountable for successful contract fulfilment, customer satisfaction and overall program performance from initiation through completion.This role is primarily based in Düsseldorf, but can be based in other Ericsson locations across Europe.What you will doOwn large, complex transformation programs and multi-country BSS/OSS deliveries with significant strategic and financial impact.Lead Prime Integration activities, taking end-to-end responsibility for coordinating Ericsson, customer, partner and subcontractor contributions.Co-shape program and deal strategy with account teams, balancing customer ambition, commercial objectives and delivery feasibility.Build trusted relationships with senior customer stakeholders, including CTO and C-suite level, and act as a strategic advisor.Lead executive governance through steering committees, escalations and key decision forums.Design and establish robust program structures, including the organization, delivery approach, plans, financial models and vendor strategy.Take accountability for contract fulfilment, customer satisfaction, scope control and management of change requests.Provide strong, visible leadership to cross-functional and multi-country teams, partners and suppliers.Manage complex partner and subcontractor landscapes, including contractual performance, delivery quality and cost efficiency.Own program financial performance, including forecasting, margins, cost control and identification of upsell or add-on opportunities.Share best practices, mentor other program leaders and contribute to strengthening Ericsson’s delivery capabilities.The skills you bringMust-haveExtensive experience as an ICT Program Director or in a comparable senior leadership role, typically with 10 or more years of experience leading large, complex programs.Deep expertise in telecom BSS/OSS domains and a strong understanding of how these systems support operator environments.Proven experience leading large, multi-country transformation, integration or delivery programs with significant budgets.Experience with Prime Integration and the ability to coordinate complex delivery ecosystems across customers, internal teams, partners and subcontractors.Strong commercial and contractual understanding, with a proven ability to manage contract fulfilment, protect margins and meet customer expectations.Significant experience engaging with CTO and C-suite stakeholders and driving decisions in demanding environments.Advanced skills in program governance, risk and issue management, scope control and financial steering.Strong leadership presence, with the ability to align diverse stakeholders and virtual teams around clear goals.Excellent communication skills, including the ability to make complex topics simple and actionable for senior audiences.Fluent English; additional European languages are an advantage.Nice-to-haveExperience gained with a telecommunications operator, systems integrator, telecom technology provider or other organization delivering large-scale BSS/OSS transformations.Experience leading mission-critical programs for European or international operators.Recognized project or program management certification and familiarity with relevant telecom or service-management frameworks.Experience mentoring and developing program managers or leading communities of practice.MBA or comparable business education.Previous people-management or line-leadership experience.