Customer Security Manager

Ericsson; Düsseldorf; On-site; EUR 82,000 - 105,000; Full time

Job summary

Ericsson is seeking a Customer Security Manager to deliver information security per contractual requirements. You will manage internal and external stakeholder relationships and act as the security point of contact for the account team.

In this role, you will coordinate security governance, align with TSA requirements, and ensure responsible handling of security risks while promoting a strong security culture across Ericsson and the customer.

Qualifications

• 5 years of experience in a customer facing role, ideally in telecoms or another regulated industry.
• 3 years Information Security experience in a security team or delivering security projects in telecoms or similar environments.
• Understanding of UK/EU security legislation and compliance.
• Knowledge of telecom products, technologies, and terminologies.

Responsibilities

• Support customers in achieving security objectives and report on contractual security compliance.
• Lead security governance forums with the customer and address operational issues.
• Coordinate security incident, event and vulnerability communication with the customer.
• Maintain security awareness program for personnel, partners, and suppliers.

Skills

Customer facing

Information Security

Security governance

Stakeholder management

Job description

About This Opportunity

We are looking for a Customer Security Manager with strong internal & external stakeholder management skills delivering a first-class customer service. Responsible for the successful delivery of information security, as per agreed contractual Security requirements.

What You Will Do

• Support our customers in achieving their security objectives


• Regular reporting of contractual security compliance to the Account team


• Create strong Internal & External Stakeholder Relationships


• Be the security point of contract for the Account team, managing the security relationship between Ericsson and our Customer


• Lead regular security governance forums with the customer, proving updates on our contractual compliance, raising operational issues/challenges, and promoting security


• Security policy governance across the account, including supply chain; ensuring that all security risks are known, and effectively managed in accordance with customer and Ericsson risk management processes


• Working with the Customer Security Director and Telecoms Security Act programme to align customer UK Telecom Security Act (TSA) requirements


• Coordinate security incident, event, and vulnerability communication with our Customer


• Directing the Account team and supporting business units on appropriate good security practice.


• Working with our customer to correctly interpret and comply with all contractual security obligations.


• Operate an effective security awareness programme on the, ensuring that all personnel, including partners, supplier, and vendors, are aware of the security obligations that apply to them and that they hold the relevant security clearance for the role they perform


• Analytical thinking and problem-solving skills with focus on results and customer


• Support the Account team with tactical and strategic security initiatives

What You Will Bring

• 5 years of experience working in a customer facing role ideally in a telecommunications environment or another highly regulated industry


• 3 years of Information Security experience working in a security team or delivering security projects in a telecommunications environment or similar experience in security product development or experience working for a service provider or operator in a network or operational security role


• Understanding of security legislation in the UK and/or EU


• Knowledge of telecom products, technologies, and terminologies


• Outstanding communication skills, adapting to a variety of customer and cultural environments


• Ability to understand translate and simplify complex situations


• Programme and/or project skills

Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

United Kingdom (GB) || Reading